Senior Counseling Manager

4 days ago

Gurgaon, Haryana, India Satya Skin & Hair Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're Hiring: Senior Counselor / Counseling Manager – Satya Skin & Hair Clinic

Location: Gurgaon (In-person) I Job Type: Full-time

About Satya Skin & Hair Clinic

Established in 2003, Satya Skin & Hair Clinic is one of India's most trusted names in dermatology and aesthetic medicine — known for delivering innovative, safe, and natural-looking results. Led by Dr. Shaiil Gupta and Dr. Ruchi Agarwal, Satya has built its reputation on trust, research, and excellence, offering world-class hair restoration and skin treatments at affordable prices.

Our clinic is acclaimed for its patented techniques like DSFT, ScarLite, and Zero Pain Anaesthesia, combining advanced technology with compassionate patient care.

Key Responsibilities

  • Develop and streamline counseling workflows from enquiry to conversion.
  • Create SOPs, training materials, and communication scripts.
  • Monitor conversions and team performance while aligning with marketing and medical teams.
  • Lead and motivate counselors across branches with clear KPIs and regular reviews.
  • Conduct training on sales, communication, and product knowledge.
  • Handle premium consultations and ensure high client satisfaction.
  • Explain treatment options, benefits, and pricing transparently.
  • Maintain CRM documentation and coordinate with doctors, reception, and operations for smooth client flow.
  • Track daily bookings and share performance insights with management.

Qualifications & Requirements

  • Graduate / Post-Graduate (Preferred: Life Sciences, Healthcare, or Business Management).
  • 2-6 years of experience in counseling or patient coordination (2+ years in a managerial role).
  • Strong communication skills in English & Hindi.
  • Proven record of achieving/exceeding sales & conversion targets.
  • Proficiency in CRM tools & digital reporting systems.
  • High emotional intelligence, client empathy, and professionalism.

Why Join Satya?

  • Work with one of India's leading aesthetic brands.
  • Opportunity to build and lead a high-performing counseling team.
  • Competitive salary + attractive incentives.
  • Continuous learning through advanced clinical & sales training.
  • Exposure to cutting-edge technologies & patented techniques.
  • Supportive, growth-driven work culture.

Benefits:

  • Cell phone reimbursement
  • Paid sick time & paid time off
  • Provident Fund

How to Apply:

  • Send your updated resume to
  • Subject line:"Application for Counsellor – [Your Name]"

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