Business Analysis

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Drive end to end integration delivery through requirement gathering, analysis, design, documentation and engagement.
• Manage requirement gathering and analysis necessary for integration build.
• Assist with test scenario preparation and guidance for HRIT and HR test teams.
• Support and troubleshoot integrations data and functional requirements through deployment test phase pipelines.
• Provide HRIT integration SME production support for integration troubleshooting and analysis.
• Participating in change management activities which can include tasks such as timeline planning to stakeholder engagement.
• Assisting the implementation of solutions

Requirements

To be successful in this role, you should meet the following requirements:

• Strong functional skills associated with SAP Employee Central
• Ability to demonstrate excellent Business Analysis skills and experience, including examples of timely and quality delivery within a dynamic, fast-paced, project-based environment.
• Experienced with ServiceNow HR Service Management platform (certification a plus) – knowledgeable of functionality, configuration, support resources and roadmaps.
• Successful track record of delivery in a project-based environment both when working independently and when working collaboratively within a larger development team
• Excellent interpersonal and communication (both oral and written) skills
• Ability to demonstrate creative and lateral thinking, the ability to question existing practice and inspire others to do the same.
• Strong Analytical and Problem-Solving skills
• Strong knowledge of HR processes and technology. Keeps up to date with industry and market trends
• Ability to demonstrate proactivity as a self-starter who can operate and manage stakeholders without close supervision.
• Good Influencing, persuasion and negotiation skills in workshops and presentation formats
• Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
• Experience of operating within a DevOps environment
• Experience of system configuration and software development lifecycle (Agile working is a plus)
• Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
• Knowledge of HR Service Management, Shared Services and/or Contact Centres would be a plus

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI