Data Support Engineer

About the team When 5% of Indian households shop with us, it's important to build resilient systems to manage millions of orders every day. We've done this – with zero downtime �Sounds impossible? Well, that's the kind of Engineering muscle that has helped Meesho become the e-commerce giant that it is today. We value speed over perfection and see failures as opportunities to become better. We've taken steps to inculcate a strong 'Founder's Mindset' across our engineering teams, making us grow and move fast. We place special emphasis on the continuous growth of each team member - and we do this with regular 1-1s and open communication. As Data Support Engineer, you will be part of self-starters who thrive on teamwork and constructive feedback. We know how to party as hard as we work If we aren't building unparalleled tech solutions, you can find us debating the plot points of our favorite books and games – or even gossipping over chai. So, if a day filled with building impactful solutions with a fun team sounds appealing to you, join us.
What you will do:

• Monitor, manage and maintain Big data-based applications.
• Triage and resolve support tickets related to application functionality, performance, and system availability.
• Providing prompt service to the users of the platform and adhering to strict SLAs for response and restoration times.
• Problem determination, workaround resolution, root cause analysis, major incident management.
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy, which includes creating and maintaining knowledge base articles.
• Detect and resolve issues in a proactive manner before they can affect the platform.
• Install/manage backup and monitor applications.

What you will need:

• 1-3 years of experience
• Strong Linux Fundamentals (scripting experience required)
• Database fundamentals and SQL queries

About us 
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.
Our Mission
Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.
We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho's large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.
Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India's e-commerce ecosystem.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.
Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like "Problem First Mindset," "Listen or Die," our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.
We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.
To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.
Know more about Meesho here :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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