Application Engineer

Location: Mumbai
About Worldline
At Worldline, we are pioneers in payments technology, committed to creating innovative solutions that make financial transactions secure, accessible, and seamless worldwide. Our diverse team of professionals collaborates across cultures and disciplines, driving progress that benefits society and businesses of all sizes.

We believe that diverse perspectives fuel innovation. We are dedicated to fostering an inclusive environment where all individuals, regardless of background, identity, or experience, can thrive and contribute meaningfully to our shared vision.

The Opportunity
We are seeking a skilled Application Engineer with expertise in production support, application troubleshooting, and system maintenance. The successful candidate will play a critical role in ensuring optimal application performance, resolving technical issues, and supporting our mission-critical systems through hands-on support and comprehensive documentation in a 24x7 operational environment.

Key Responsibilities

• Monitor, troubleshoot, and resolve application issues in production environments to ensure minimal downtime.
• Provide technical support for Java-based applications and related systems, ensuring optimal performance.
• Execute SQL queries for data analysis and troubleshooting purposes to identify and resolve issues efficiently.
• Perform basic Unix/Linux system administration tasks to maintain system stability and performance.
• Manage incident tickets through Jira and other ticketing systems, ensuring timely resolution and proper documentation.
• Collaborate with development teams to resolve complex technical issues and implement effective solutions.
• Participate in 24x7 on-call support rotation to provide continuous system monitoring and support.
• Document technical procedures and maintain knowledge base to ensure knowledge sharing and process continuity.
• Assist in application deployments and system maintenance activities to support business operations.
• Communicate findings and resolutions clearly to technical teams and management to facilitate continuous improvement.

Technical Skills & Qualifications

• Bachelor/Master in Computer Science, Information Technology, Engineering or equivalent.
• 2-3 years of proven experience in application support or related technical role.
• Proficiency in SQL for database querying and analysis with hands-on experience.
• Basic Unix/Linux command line knowledge and system administration capabilities.
• Java application support experience with understanding of application architecture.
• Experience with ticketing tools (Jira preferred) for incident management and tracking.
• Willingness to work in 24x7 shift patterns including nights, weekends, and holidays.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication and documentation skills with ability to work under pressure.
• Experience with application monitoring tools and performance optimization techniques.
• Knowledge of database technologies (Oracle, MySQL, PostgreSQL) and web services/APIs.
• ITIL foundation knowledge and experience in financial services or payment processing industry preferred.

Why Join Us?
At Worldline, we believe that embracing diversity and promoting inclusion drive innovation and success. We foster a workplace where everyone feels valued and empowered to bring their authentic selves. Through extensive training, mentorship, and development programs, we support your growth and help you make a meaningful impact.

Join a global team of passionate professionals shaping the future of payments technology—where your ideas, experiences, and perspectives are appreciated and celebrated.

We are an Equal Opportunity Employer.
We do not discriminate based on race, ethnicity, religion, color, national origin, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, age, disability, or any other legally protected characteristics. We are committed to creating a diverse and inclusive environment for all employees.

Learn more about life at Worldline