Advisor, User Experience Design

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Job Title
Advisor, User Experience Design

*Clover - Sr. Product Designer
About The Role
Clover is seeking an experienced, holistic-minded UX designer to join our Product Design team in Sunnyvale.
Clover's product team is responsible for moving new innovative products through the software development lifecycle. We're focused on simplifying the lives of small business owners and in doing so helping Clover achieve its business goals.
As a Product Designer at Clover, you will be an advocate for the pain points of Clover's merchants and their staff. You will apply your dining experience and retail shopping experience to develop the impactful product experiences that merchants need to thrive.
Ideally, you have worked in a restaurant, or a retail establishment and have nuanced respect for the immense work it takes to delight customers.
You'll use your full range of visual, interaction, and user experience design skills to design real-world interactions that help small business owners accept payments and manage their businesses. You'll take ideas all the way from the whiteboard to the finished interface. Our highly collaborative, agile approach means you'll be hands-on through user research, design, analysis, and ongoing iterative improvements.
You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to refine experiences.
What We Are Looking For*

• Experience. You have a portfolio of elegant interface design that includes products that have shipped. We hope to see functional apps, not just static websites, and when describing your projects, we want to learn about your entire process, not only the final solution.
• Collaborators. You know that the best products are made by collaborating with a diverse team. You're not just open to feedback from your colleagues; you actively seek it out.
• Communicators. You can articulate the reasons behind your process and your decisions, in words as well as pictures. When the topic is someone else's work, you've got a helpful point of view to contribute.
• Flexibility. You know that for your work to have the most significant impact, it has to ship to users — you're willing to work directly with engineers and product managers to design (and re-design) experiences that are feasible and in scope.
• Adaptability. You bring a broad range of research, ideation, and prototyping methods to the table, as well as a desire to learn new approaches from your colleagues.
• Integrity. You know design isn't about "making it pretty" — good design determines how products feel and how they work, and you'll go the extra mile to get it right.

*What You'll Need*

• 5+ years of Product Design, User Experience Design or Interaction Design experience in a B2B/B2B2C SaaS product company, preferably in the restaurant or retail industry with knowledge of Order management, front of house and back of house and back-office operations.
• Experience designing product experiences at various stages, in an Agile environment
• Strong analytical and problem-solving skills, leading with authority while influencing other
• Excellent relationship building skills: written and verbal communication, collaboration and team building
• Customer empathy: Understand customer needs, how they interact with products and define solutions to address their pain points.
• Demonstrated experience in planning and conducting user research.
• Expert proficiency in whatever tools you use to get the job done. Experience with figma, miro etc is preferred
• Thorough understanding of the constraints, capabilities, and conventions of designing for iOS, Android, and responsive web applications.
• Bachelor's degree in an applicable design discipline, or equivalent experience, additional Technical certifications would be a strong plus.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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