Bigdata Applications Support Analyst

5 days ago


Pune, Maharashtra, India Citi Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions

Responsibilities:

  • Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
  • Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
  • Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
  • Collaborate with cross-functional teams to identify and resolve production issues
  • Create and maintain documentation related to production issues and resolutions
  • Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions.
  • Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
  • Coordinate with SA and EAP teams on the System updates, green zones and COB activities
  • Monitor and Manage Inbound and Outbound feed SLA breaches
  • Provide timely updates on system performance and issue status to senior management
  • Participate in on-call rotation and respond to production issues after business hours
  • Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications

Qualifications:

  • 5-8 years' experience in an Application Support role.
  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrate analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools.
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
  • Experience in developing and optimizing Unix shell scripts for automation and issue resolution.
  • Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.
  • Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark.
  • Manage job orchestration using tools like Autosys and other schedulers.

Education:

  • Bachelor's/University degree or equivalent experience
  • Master's degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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