Financial Services Account Associate II-10
4 days ago
Job Description
Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.
At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.
What you will be doing
- Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution's high-value customers.
- Addresses inquiries and performs account maintenance on deposits and money market accounts.
- Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.
- Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
- Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.
- Interfaces with clients to determine present and future needs and discusses progress toward solutions.
- Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
- Completes banking transactions and identifies opportunities to market bank products to best meet each caller's personal needs.
- Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.
What you bring
- 1 to 3 years of experience in Finance and Mutual fund
- Excellent communication and interpersonal skills
- Experience of working with global/other team
- Excellent knowledge of Customer Services; Global mindset (Desirable)
- Ready to work in night shifts (5 days in a week)
- Ready for rotational shift
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
-
Financial Services Account Associate II
2 days ago
IND HYDB - OB, India FIS Capital Markets Full time ₹ 25,00,000 - ₹ 75,00,000 per yearJob Description Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About Team:...
-
Financial Services Account Associate II
3 days ago
IND HYDB - OB, India FIS Capital Markets Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Posting Description Job Description Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and...
-
IND HYDB - OB, India FIS Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAt FIS, you'll have the chance to tackle some of the most challenging and impactful issues in financial services and technology. Our people are our greatest strength, and we foster a culture that is open, collaborative, entrepreneurial, passionate—and yes, funAbout the team:The Transfer Agency is a division responsible for Transaction Operations,...
-
IND HYDB - OB, India FIS Full time ₹ 45,00,000 - ₹ 90,00,000 per yearAre you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun About the teamThe Transfer...
-
IND HYDB - OB, India FIS Capital Markets Full time ₹ 25,00,000 - ₹ 60,00,000 per yearAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?About the team:The Transfer Agency is a...
-
IND HYDB - OB, India FIS Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAbout Team:The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall...
-
InP - Financial Crime & Credit Associate II
10 hours ago
IND HYDB - OB, India FIS Capital Markets Full time ₹ 40,00,000 - ₹ 80,00,000 per yearGENERAL DUTIES & RESPONSIBILITIES• Review referrals from potential matches on appropriate sanctions and PEP lists using applicable systems.• Review transaction monitoring alerts to highlight accounts with suspicions of money laundering.• Perform investigations using account holder information in conjunction with alternative sources to verify and...
-
InP - Financial Crime & Credit Associate II
8 hours ago
IND HYDB - OB, India FIS Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAbout the Team:The Business Risk team, which is a part of the Capital Markets Transfer Agent, supports various clients to ensure compliance with internal policies and all applicable laws and regulations aimed at combating money laundering, terrorist financing and other financial crimes. The team is responsible for monitoring, research and analysis of...
-
Business Analyst II
8 hours ago
IND HYDB - OB, India FIS Full time ₹ 6,00,000 - ₹ 12,00,000 per yearBusiness Analyst II (Capital Markets) Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above...
-
InP - Product-Process Trainer II
1 week ago
IND HYDB - OB, India FIS Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAre you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doing:•...
