Process Developer

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teams*implementdata, technology, and AItocreate tomorrow, today.*

Inviting applications for the role of Process Developer, Vendor Experience

Manages the activities related to Vendors/suppliers daily to ensure smooth functioning of supply chain functions. This role is essential in providing excellent experience to our vendors/suppliers during the journey with our client

Responsibilities

• Research in internal systems and partner systems to provide resolution within the TAT
• Strong on email management.
• Works with client organization for partners/case specific guidance and takes steps through multiple tools depending on the relation.
• Provide prompt, efficient, and satisfactory responses to customer/vendor inquiries on Contracts and billing/invoicing corrections.

Qualifications we seek in youMinimum Qualifications

• Any Graduate
• Professional experience in Vendor Management and Services Support
• Industry Experience - Services or hi-tech industry
• Hands-on experience with at least one ERP/procurement platform (e.g., Sales Force).
• Proficiency in MS Excel and familiarity with data cleansing tools or ticketing systems.
• Working knowledge of indirect /direct spend categories
• Ability to work in a deadline-driven, service-oriented environment

Preferred Qualifications/ Skills

• Ability to learn quickly
• Diploma / Post Graduation in International supply chain management / Sourcing Management
• Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage
• Possess the following key behaviours: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving
• Proficiency in coaching skills and with high level of confidentiality and professionalism

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.