Group Manager

7 days ago

Mumbai, Maharashtra, India WNS Analytics Full time

Job Description

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Role - Business Analyst

Designation - Group Manager Analytics

Experience Years

Preferred Domain - Supply Chain Management, Product Onboarding

We are looking for a seasoned Business Analyst to bridge the gap between our complex business operations and our technology development team. The ideal candidate will be an expert in dissecting intricate processes, from product onboarding and inventory management to order fulfillment and returns. You will be responsible for translating business needs into clear, actionable requirements for a platform that is integral to our daily operations and strategic growth.

Key Responsibilities and Requirements

Elicitation & Analysis:Conduct workshops and interviews with stakeholders across Warehousing, Sales, Logistics, Finance, and IT to understand and document current and future state processes.Analyze and model complex business processes, data flows, and system integrations.Develop a deep understanding of the end-to-end product lifecycle, including variations, pricing, stock code generation, and refurbishment processes.Stakeholder Management & Communication:Act as the primary liaison between business units and the development team, ensuring clear and consistent communication.Manage stakeholder expectations, facilitate prioritization discussions, and negotiate solutions that balance business value with technical feasibility.Documentation:Create and maintain detailed business requirements documents (BRDs), functional specifications (FSDs), and user stories with clear acceptance criteria.Develop process maps, data mapping documents (for APIs and system integrations), and use case diagrams.Document the logic for complex business rules (e.g., client/vendor ID mapping, stock code generation, quality control checks).Solution Design & Validation:Collaborate with architects and developers to design solutions that meet business needs and adhere to system architecture.Lead User Acceptance Testing (UAT) efforts: develop test plans, create test cases, coordinate with business users, and track defects to resolution.Validate that delivered features meet the defined requirements and business objectives.Continuous Improvement:Proactively identify opportunities for process improvement, system enhancement, and operational efficiency within the platform.Stay current with industry trends in supply chain management, ERP systems, and API-led integration.Core Domain Expertise RequiredThe successful candidate will have proven experience working on enterprise systems with the following specific functionalities:Product Information Management (PIM): Onboarding, attribute management, and handling complex product variations.Inventory & Warehouse Management: Stock code logic, inbound/outbound processes, quality control, batching, and asset tracking (including IMEI/serial number management).Order Management: Order lifecycle, fulfillment rules, client/vendor mapping, and integration with external systems (e.g., salvage systems, refurbishment partners).API Integration: Designing and specifying requirements for real-time API integrations with third-party systems.Returns & Reverse Logistics: Managing the returns journey, warranty assessment, and disposition.Compliance & Audit: Understanding of data compliance (e.g., GDPR, CCPA) and experience designing systems with full audit trails.

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