
Module Lead
11 hours ago
Analyze requirements and develop technical solutions aligning to Salesforce best practices.
Based on user requirements analysis, provide solutioning to customer which meets customer expectations.
- Define optimal design and solution to client provided requirements.
- Deliver customer requirements within agreed timelines and adhering to SLAs agreed.
- Drive the team for delivery excellence.
- Innovate via conceptualizing new tools and accelerators toward competency building activities.
- Mentor and guide team members, providing support on project deliverables.
- Prepare functional designs, system configuration, perform relevant testing and deployment of the designed, business solution.
- Technically lead the team in Salesforce projects.
Required Technical/ Functional Competencies
Platform Development:
- Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development.
Sales Cloud:
- Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ.
Experience Cloud:
- Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.
- Completion of all Experience Cloud Trailheads & Badges.
Service Cloud:
- Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.
Any Industry Clouds:
- Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc.
- Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.
Required Behavioral Competencies
Accountability:
- Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.
Collaboration:
- Shares information within team, participates in team activities, asks questions to understand other points of view.
Agility:
- Demonstrates readiness for change, asking questions and determining how changes could impact own work.
Customer Focus:
- Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.
Communication:
- Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.
Drives Results:
- Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.
Resolves Conflict:
- Displays sensitivity in interactions and strives to understand others views and concerns.
Certifications
Min 5 SFDC Certifications
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