Senior Platform Support Engineer
1 week ago
Key Responsibilities:
• Report to the manager of Platform Support with the ability to interface with multi-disciplinary teams
• Serve as an escalation point for Junior members and other cross-functional teams.
• Provide technical assistance and support for incoming queries and issues related to proprietary technologies, computer systems, software, and hardware.
• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners
• Facilitate infrastructure and product-related tasks
• Manage assigned tasks contributing to Platform level projects
• Work to continuously develop expertise within key areas of technical operations
• Provide off hours on-call support as needed by following an assigned calendar
• Assist in the design, development, testing, and deployment of API proxies using Apigee Edge or Apigee X
• Support integration of APIs with backend services and third-party applications
• Participate in API design reviews and help ensure best practices for RESTful APIs
• Help document API configurations, proxy flows, and error handling logic
Requirements:
• 5+ years' experience in systems administration / DevOps Role
• Working knowledge of Linux (Ubuntu / Red Hat / CentOS are our preferred distributions) and windows Server operating systems and Microsoft Internet information server
• Experience with common scripting languages (Bash and Groovy preferred)
• Experience with common editors (Vim or Emacs)
• Experience managing and maintaining web servers (e.g. Nginx, IIS, Tomcat, Apache, Glassfish)
• Experience in DNS Administration (e.g. A, CNAME, MX, TXT)
• Experience working with SSL Certificate Enrollment Processes
• Experience with VMWare VSphere
• Familiarity with RESTful API concepts and HTTP methods
• Basic knowledge of API management platforms (Apigee preferred)
• Must Self-Directed, Self-sufficient, self-motivated and reliable to work with minimal oversight
• Excellent verbal and written communication skills
• Organizational skills with the ability to multi-task and relentlessly prioritize
• Working knowledge of Linux and Windows servers is a plus
• Ability to work an assigned US ET or PT shift
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