Receptionist/Telecaller

We are seeking a dynamic and versatile Telecaller cum Receptionist to manage front-office operations and handle outbound/inbound customer interactions across multiple brands. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to multitask efficiently.

Reception Duties:

• Welcome and assist visitors in a professional and courteous manner.
• Manage incoming calls, emails, and queries for multiple brands.
• Schedule and coordinate appointments, meetings, and follow-ups.
• Maintain reception area and ensure it reflects the professional image of all brands.
• Handle documentation, filing, and basic administrative tasks.

Tele calling Duties:

• Make outbound calls to potential and existing clients for lead generation, sales follow-ups, or customer feedback.
• Answer inbound calls and queries professionally, providing accurate information about products/services.
• Maintain and update customer databases and CRM systems.
• Promote multiple brands and cross-sell services where applicable.

Other Responsibilities:

• Coordinate with internal teams for smooth interdepartmental communication.
• Assist in organizing promotional activities, events, and marketing campaigns.
• Report daily/weekly activities and feedback to management.

Skills & Qualifications:

• Minimum 1-3 years of experience in tele calling and/or front-office/reception roles.
• Excellent verbal and written communication skills in Telugu, English and Hindi
• Friendly, professional, and presentable.
• Good organizational skills and ability to multitask efficiently.
• Familiarity with CRM software, MS Office, and basic administrative tools.

Personal Attributes:

• Positive attitude and strong customer orientation.
• Quick learner with the ability to adapt to multiple brands and processes.
• Team player with good interpersonal skills.
• High level of integrity and discretion while handling sensitive information.

Performance Metrics:

• Number of calls made and conversions achieved.
• Customer satisfaction and query resolution efficiency.
• Accuracy and timeliness of administrative work.
• Professionalism in handling visitors and clients.

Job Type: Full-time

Pay: ₹8, ₹10,000.00 per month

Work Location: In person