Tele-calling Asst

Job Title: Tele calling Executive – Sales Support

Location: Andheri, Mumbai

Company: Vanilla Hospitality Pvt. Ltd.

Job Type: Full-Time

Salary Range: ₹30,000 – ₹40,000 per month

About Us

At Vanilla Hospitality, every moment is crafted to exceed expectations and create lasting impressions. We specialize in luxury weddings, bespoke events, and premium hospitality experiences, offering a seamless blend of comfort, elegance, and personalized service.

Our team thrives on creativity, attention to detail, and an unwavering commitment to excellence — making every guest interaction memorable.

We are now looking for an enthusiastic and polished Telecalling Executive to join our dynamic sales team in Andheri, Mumbai.

Position Overview

The Telecalling Executive will play a key role in supporting the sales function by engaging with potential clients, understanding their event or hospitality requirements, and generating qualified leads. The ideal candidate should possess excellent communication skills, a pleasant personality, and prior experience in luxury hotel or banquet sales.

Key Responsibilities

• Make outbound calls to prospective clients and respond to inbound inquiries regarding events, banquets, and hospitality services.
• Present Vanilla Hospitality's offerings confidently and persuasively over calls.
• Understand client requirements and route qualified leads to the sales team for closure.
• Maintain and update the client database and call logs using CRM tools.
• Follow up diligently on leads to ensure conversions.
• Coordinate with the sales and operations team to schedule meetings, site visits, or follow-ups.
• Provide accurate information on venues, packages, and services.
• Maintain professionalism and uphold the brand's image during all client interactions.
• Achieve individual targets for lead generation and conversion support.

Requirements

• Minimum 2 years of experience in telecalling, banquet sales, or hospitality sales.
• Prior experience in luxury hotels, event venues, or banquet sales preferred.
• Excellent verbal communication skills in English and Hindi.
• Pleasant personality, confident, and persuasive over phone conversations.
• Strong customer service orientation and interpersonal skills.
• Ability to multitask, follow up effectively, and work in a fast-paced environment.
• Basic proficiency in MS Office and CRM systems.
• Knowledge of Mumbai's hospitality and wedding market will be an added advantage.

Compensation & Benefits

• Competitive salary range: ₹30,000 – ₹40,000 per month (based on experience).
• Incentives linked to performance and conversions.
• Opportunity to work with a reputed luxury hospitality brand.
• Exposure to high-end weddings, events, and premium clientele.
• Professional growth within a dynamic and expanding team.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Work Location: In person