Instructional Designer
5 days ago
Hiring Alert
Content & Quality Associate Painting & Wall Decor
Location: Gurgaon, India
Work Week: 5 days
About Urban Company
Urban Company is Indias leading home services marketplace, offering customers a wide range of at-home services - from beauty treatments, haircuts, and massage therapy to cleaning, plumbing, carpentry, appliance repair, painting, and more.We promise our customers high-quality, standardized, and reliable services - delivered at their convenience. To achieve this, we partner with skilled professionals, enabling them with technology, training, tools, products, financing, insurance, and brand support.
Founded in 2014 (as UrbanClap), UC has grown rapidly by transforming a largely unorganized, offline industry into a seamless, tech-enabled experience - guided by three core principles:
- Customer love: Deliver delightful, differentiated services.
- Partner empowerment: Help professionals earn better and live better.
- Technology-first: Bring innovation to a traditional sector.
About the Role
The Wall Dcor category is one of UC's fastest-growing categories, helping customers beautify their homes with expert-designed solutions. Ensuring high-quality execution and professional excellence is central to building trust in this category.
As part of the Central Quality Team, you will be the knowledge backbone of the Wall Dcor business. Your job is to deeply understand products and processes and translate that knowledge into engaging, easy-to-consume content. This content will be used by training teams, service professionals, and internal stakeholders to drive learning, communication, and quality delivery. Your work will directly influence how our service partners perform, how customers perceive UC, and how the Wall Dcor category scales.
Key Responsibilities
- Content Creation: Design learning materials such as product catalogs, step-by-step guides, videos, and training decks to support service professionals.
- Knowledge Translation: Simplify complex product and process knowledge into clear, practical resources.
- Training Enablement: Partner with the training team to ensure materials are effective for onboarding and upskilling service professionals.
- Communication: Develop crisp, engaging content for professional updates, guidelines, and best practices.
- Quality Alignment: Ensure all content reflects UC's quality standards and customer-first promise.
- Continuous Improvement: Gather feedback from trainers, professionals, and customers to keep content relevant and impactful.
What We're Looking For
- Strong communication skills (written & visual).
- Creative ability to design engaging and easy-to-understand content.
- Curiosity and willingness to deep-dive into products and processes.
- Ability to collaborate with cross-functional teams (quality, training, operations).
- Comfort with tools like MS Office / Google Suite, design/video tools.
- A proactive, problem-solving mindset with high ownership.
Why Join Us
- Build Impact: Your content will shape how hundreds of professionals deliver a delightful experience to thousands of customers.
- Learn at Scale: Exposure to product knowledge, training design, and communication strategy all in one role. Develop rare expertise at the intersection of quality, training, and category growth.
- Fast-paced Environment: Be part of a young, energetic team driving innovation and growth.
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