Product Analyst

1 week ago

Greater Vadodara Area, India phonon, automating outcomes Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Product Analyst – Aviation (22North by )

Experience:
8+ years

Location:
Vadodara (Preferred)

Industry:
Aviation Technology / Passenger Experience Automation

About the Role

22North is building next-generation passenger communication and automation products for global airlines. We are looking for
two senior Product Analysts
who will drive
Marketing & Pre-Sales, Product Development, Deployment, and Client Relationships
for our aviation product suite.

If you understand airline operations and love solving real-world passenger-journey problems, this role is for you.

What You'll Do
Marketing & Pre-Sales

  • Create compelling product narratives, demos, and solution decks
  • Participate in customer discovery, requirement understanding, and pre-sales meetings
  • Build prototype flows and help position 22North's solutions to airline prospects

Product Development

  • Translate airline use-cases into user stories, flows, and detailed functional documentation
  • Work with Product & Engineering teams during sprints, QA, and UAT
  • Conduct competitor and market analysis to refine product roadmap

Deployment & Delivery

  • Lead implementation of messaging bots, workflows, and passenger-journey automation
  • Manage UAT cycles with airline teams and ensure smooth go-live
  • Prepare deployment documentation, training guides, and product walkthroughs

Client Relationships

  • Act as the functional SME for airline clients
  • Train airline teams and ensure high adoption of deployed features
  • Gather feedback and channel it into the product roadmap
  • Ensure client satisfaction and long-term engagement

What You Must Bring

  • 8+ years experience in Aviation / Travel Tech domain
  • Strong working knowledge of
    airline reservation systems
    (Amadeus, Sabre, Navitaire)
  • Understanding of
    booking, ticketing, DCS, check-in, and departure control processes
  • Hands-on experience in implementing or using
    digital communication / bot-based solutions
  • Excellent communication, requirement-gathering, and client-handling skills
  • Ability to create clear flows, documentation, and functional specifications

Good to Have

  • Experience working with airline digital teams, customer experience teams, or OTAs
  • Understanding of WhatsApp Business API, RCS, SMS, Voice, and notification systems
  • Background in product onboarding or pre-sales solutions for airlines

Why 22North?

  • Be part of a team that works with leading airlines across India, GCC, and Asia.
  • Help build aviation-centric products that improve passenger experience across the journey — from booking to check-in to irregular operations.

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