Technical Consultant

2 days ago


Mumbai Metropolitan Region, India Vizrt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a technically proficient and client-focused professional to provide architectural guidance, hands-on support, and seamless communication between clients and our CS & product development team. This role involves identifying technical & operational challenges, implementing effective solutions, and ensuring customer feedback drives future product enhancements. By combining technical expertise with strategic collaboration, you will play a key role in driving adoption and optimizing both customer experience and product innovation.

Customer Adoption and Utilization:

  • Drive and enhance customer adoption of products, solutions, and workflows through proactive engagement and evangelization
  • Work closely with key account stakeholders to understand their operational needs and align product utilization accordingly
  • Should act as an expert / advisor for solutions used within client infrastructure

Operations Support and Coordination:

  • Coordinate operational support to ensure seamless integration and functionality of products within the customer's environment. Ensure adoption of solution is maximised across all Vizrt products & solutions
  • Coordinate with support teams to address technical issues promptly and effectively, ensuring minimal disruption to customer operations. Escalate appropriately

Cross-Functional Collaboration:

  • Collaborate with internal CS teams including support, professional services, presales, and sales to deliver cohesive customer experiences
  • Facilitate knowledge sharing and best practices across teams to optimize product performance and customer satisfaction

Feedback and Product Improvement:

  • Gather and analyze customer feedback to identify product enhancement opportunities. Channelling this feedback to Vizrt
  • Provide actionable insights to the Vizrt Product Development team to improve product performance, usability, and value proposition

Technical Expertise and Training:

  • Serve as a technical subject matter expert for the customer, offering guidance on product features, configurations, and troubleshooting
  • Conduct training sessions and workshops for key account stakeholders to maximize their proficiency and utilization of the software

Relationship Management:

  • Act as a trusted advisor, offering strategic guidance and solutions to align with their business objectives and operational needs

Performance Monitoring and Reporting:

  • Monitor and analyze product performance metrics and usage patterns within the key account
  • Generate regular reports and updates on adoption rates, support issues, and customer feedback to internal stakeholders

Continuous Improvement and Innovation:

  • Self-develop and maintain knowledge of industry trends, competitor activities, and emerging technologies relevant to the customer's business
  • Proactively recommend innovative solutions and enhancements to maintain competitive advantage and drive customer satisfaction
  • To act as a Technical Lead/Advisor on all Project Delivery, liaising with the Project Team to ensure a full understanding of the Customers workflows is considered
  • Work, in partnership with the Project team to assist with onsite delivery, upgrades and system configuration
  • Assist in project management activities related to product implementations, upgrades, and customizations

Documentation and Knowledge Management:

  • Develop and maintain comprehensive documentation including user guides, FAQs, and best practices
  • Contribute to knowledge management systems to facilitate self-service and support efficiency for the customer

Requirements

  • Bachelor's degree in computer & engineering in related fields
  • Proven work experience in Broadcast and Media industry
  • Technical Knowledge: In-depth understanding of broadcast engineering and workflows, Vizrt products and solutions
  • Strong communication skills both written and verbal
  • Ability to adapt to changing environments and client needs
  • Flexible to travel to customer installation sites/Vizrt offices as required

Benefits

More stories, better told

Vizrt is the world's leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media - unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers' success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more.

We offer a comprehensive benefits package that includes:

  • Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy

  • Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance

  • Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

Recruitment Process for this role:

  1. Recruiter Screening

  2. Team Interview

  3. Case/ Code assignment

  4. Final Interview



  • Mumbai Metropolitan Region, India Ingram Micro Full time US$ 1,00,000 - US$ 1,50,000 per year

    Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, eCommerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world's largest...


  • Mumbai Metropolitan Region, India CG-VAK Software & Exports Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job BriefAn Oracle Technical Consultant designs, develops, implements, and supports Oracle systems, focusing on technical aspects like coding, testing, and troubleshooting, ensuring smooth operations and meeting business requirementsEducation: BE/BTech.Experience: 5-7YrsRoles And ResponsibilitiesProficiency in Oracle database technologies (SQL,...


  • Mumbai Metropolitan Region, India Zigsaw Full time ₹ 1,44,000 per year

    Apply Directly: Please apply with your updated CV or send it directly to.Job Title:Senior Technical Consultant - Capital Markets & Portfolio ManagementLocation:On-site in Riyadh, Saudi Arabia (Long-Term). Candidate must be based in Mumbai, India.Experience:10+ yearsCTC:Up to 12 LPAAre you a seasoned technical professional with deep expertise in capital...


  • Mumbai Metropolitan Region, India Dentsu Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Key ResponsibilitiesClient & Stakeholder Engagement(Short-Term Focus)Act as the primary point of contact for key clients, translating research goals into technical deliverables.Ensure timely, accurate, and high-quality outputs aligned with client expectations and market research standards.Partner with research and project managers to ensure...


  • Mumbai Metropolitan Region, India Embee Software Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems.Investigate and resolve escalated technical issues related to Microsoft Dynamics...

  • Solutions Consultant

    2 weeks ago


    Mumbai Metropolitan Region, India HCLSoftware Full time

    As a Solutions Consultant/Technical Advisor for AppScan, you will serve as the pre-sales technical expert supporting HCLSoftware’s application security portfolio in India, with a primary base in Mumbai. You’ll work closely with the Sales team to design customer-centric solutions, deliver impactful demos and PoCs, and guide organizations on best practices...

  • Solutions Consultant

    2 weeks ago


    Mumbai Metropolitan Region, India HCLSoftware Full time

    As a Solutions Consultant/Technical Advisor for AppScan, you will serve as the pre-sales technical expert supporting HCLSoftware’s application security portfolio in India, with a primary base in Mumbai. You’ll work closely with the Sales team to design customer-centric solutions, deliver impactful demos and PoCs, and guide organizations on best practices...

  • Solutions Consultant

    43 minutes ago


    Mumbai Metropolitan Region, India HCLSoftware Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    As a Solutions Consultant/Technical Advisor for AppScan, you will serve as the pre-sales technical expert supporting HCLSoftware's application security portfolio in India, with a primary base in Mumbai. You'll work closely with the Sales team to design customer-centric solutions, deliver impactful demos and PoCs, and guide organizations on best practices in...

  • Consulting Engineer

    3 days ago


    Mumbai Metropolitan Region, India Delbridge Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Location:Mumbai, India (on-site at ICICI HQ near Bandra-Kurla Complex)Delbridge Solutions is growingDelbridge Solutions is one of North America's fastest-growing technology companies. We provide world-class software solutions and implementation services for Performance Management, Data Management, Data Privacy, and Corporate Transformation. Most of our...


  • Mumbai Metropolitan Region, India Palo Alto Networks Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...