TP FIS Senior Associate

2 weeks ago

Gurgaon, Haryana, India Expert Staffing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Teleperformance is a global digital business services company.The company provides comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including customer care, technical support, debt collection, social media services, trust and safety services that help defend both online users and brand reputation, and other services. What you will be doing
  • Provides customer support by phone to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
What you bring
  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Computer navigation and operation skills
  • Ability to work both independently and in a team environment
  • Ready to work in rotational shift (24x7)

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