Engineer ITIS

1 week ago

Bengaluru, Karnataka, India SLK Digital Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: Engineer ITIS

Job Summary:

We are seeking a highly skilled and experienced Senior Desktop Support Engineer to provide IT support services in a fast-paced enterprise environment. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network-related issues while ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, and other end-user devices.
  • Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Install, configure, and maintain operating systems, applications, and security updates.
  • Manage user accounts, permissions, and access rights in Active Directory and other enterprise systems.
  • Support and troubleshoot Office 365, VPN connectivity, and enterprise applications.
  • Work closely with IT teams to escalate and resolve complex technical issues.
  • Assist with imaging, deployment, and asset management of end-user devices.
  • Provide support for video conferencing, VoIP phones, and other collaboration tools.
  • Document all support activities, troubleshooting steps, and resolutions in the IT service management system.
  • Ensure compliance with IT policies, security protocols, and best practices.
  • Coordinate with vendors for hardware repairs, replacements, and warranty claims.
  • Strong knowledge of the ServiceNow tool, including experience working with service requests and incident tickets.

Required Skills & Experience:

  • 4 years of experience in desktop support, IT helpdesk, or a similar role.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience with Active Directory, Office 365 administration, and enterprise applications.
  • Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Hands-on experience with imaging and deployment tools (SCCM, Intune, MDT).
  • Strong troubleshooting skills and ability to diagnose complex technical issues.
  • Experience supporting remote users and working with ITSM ticketing systems (ServiceNow, Remedy, etc.).
  • Knowledge of IT security best practices, including endpoint protection and data encryption.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively in a team environment.

Work Mode : 5 days WFO

Location: SLK Green Park, Devanahalli Bangalore 3rd & 4th Floor, Tower B, Amin Properties LLP SEZ Survey Number 19, 20 20/1 Pujanahalli Village, Taluk, Devanahalli, Bengaluru, Karnataka 562110

Transport facility: Provided across Bangalore

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