Customer Care Executive

2 weeks ago

Delhi NCR New Delhi Noida, India Planout Group Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We're looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. If you're fresher or have up to 4 years of experience, this is a great opportunity to build a strong foundation in customer service.

Location - Noida

Minimum Requirements:

• Good verbal and written communication skills

• Basic computer knowledge

• Patience and a customer-first approach

• Ability to multitask and manage time effectively

• Knowledge of CRM tools is a plus

Responsibilities:

• Handle customer queries and complaints via phone, email, or chat

• Provide accurate information about products and services

• Process returns, exchanges, orders, and refunds

• Document customer interactions and escalate issues when needed

• Follow up with customers to ensure satisfaction

• Maintain a professional and friendly demeanor

• Share insights based on customer feedback

What You'll Learn:


• Customer relationship management

• Handling real-time escalations

• Communication and soft skills

• Working with industry professionals

• Exposure to CRM and support tools

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