Oracle Field Service Cloud
5 days ago
Must have 5+ years of experience in implementing Oracle Field service cloud
good understanding of the Field Service Cloud version 24C or latest capabilities
Hands on experience in OFSC setups including message scenarios filters routing plugins
Strong domain and process knowledge of Field Service
Must understand end to end service flows including Oracle B2B Fusion Service Cloud and OFSC
Ability to engage with different stakeholders understand requirements analyse the field service processes and deliver an Oracle Field Service cloud based solution
Ability to handle production incidents troubleshoot OFSC issues including integration issues deliver OFSC fixes and work with interfacing teams to resolve incident
Experience in OFSC integration along with experience in other Field Service Technologies like Oracle EBS Field Service or Siebel Field Service is desirable
Candidates with Oracle Certification in Oracle Field Service Cloud will be preferred
Stakeholder Management
Effectively communicating project status updates to key stakeholders including business users technical teams and senior management
Requirements Gathering
Collaborating with business stakeholders to identify and document detailed requirements
Mandatory Skills : CX - Oracle Field Service Cloud
Pan India locations(Hybrid Mode)
Preferred candidate profile
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