Customercare QA

4 days ago

Hyderabad, Telangana, India Punarjan Ayurveda Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Quality analyst of BPO who can listen to the agents calls and share feedbacks

Should be a confident communicator and be able to build rapport with the team

High performance delivery on all quality parameters, Call Auditing and Evaluation

Conduct audits and feedback for all the agents with the objective of improving agents

Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required

Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed

Need to do call barging and auditing and Monitor the division calls

Work with TL and moderators on ways to improve performance KPIs

Investigate errors and conduct sample moderation calls for agents

Calls out moderators are conduct weekly and monthly one on one.

Desire Candidate Profile:

Minimum Graduation with 5-10 years of experience as Customer Care QA domain

Excellent verbal communication skills in Bengali, Hindi & English and other languages

Should be known to quality parameters like Call calibrations and evaluation skills

Must have hands on experience in using QA tools for the BPO/CRM applications

Open to work with 6 days and rotational shifts as per BPO/Call center policies

We required multilingual and immediately joining candidates can for this position.

  • Customercare QA

    4 days ago

    Hyderabad, Telangana, India Punarjan Ayurveda Full time ₹ 5,40,000 - ₹ 10,80,000 per year

    Quality analyst of BPO who can listen to the agents calls and share feedbacksShould be a confident communicator and be able to build rapport with the teamHigh performance delivery on all quality parameters, Call Auditing and EvaluationConduct audits and feedback for all the agents with the objective of improving agentsAdaptive Capacity,...