A&C Service Engineer

2 days ago

Hyderabad, Telangana, India ACG Worldwide Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Date: Sep 18, 2025

Location: Hyderabad, India

Company: ACG

Management Trainee - Research & Development

ACGE

Primary Responsibilities

Strategic and planning

  • Support HOD-Automation for customer support for software development / Electrical challenges
  • Upgradation projects execution ( In-house + At customer's site )
  • Aftermarket Revenue generation

Functional

Core

  • Service support for engineering range of machines.
  • Handling PLC, HMI,SCADA and servo based systems challenges post installation.
  • Generate and support 21 CFR business.

Technical knowledge on Packaging machines ( Blister pack and Cartoning machines)

  • Support I&C for engineering machines
  • Responsible for On-line support globally
  • Training to customer
  • Technical knowledge on Mitsubishi or equivalent PLC, HMI and Zenon or equivalent SCADA
  • Trouble shooting
  • Failure analysis and corrective actions
  • Preparation of service report and online support reports
  • Maintain machine history and program data
  • Techno commercial knowledge of service for offering
  • Analytical ability
  • Revenue generation for Aftermarket ( eg upgradation, AMC, IIOT etc.)
  • Evaluation of hardware and software solutions for retrofit upgradation projects and network integration
  • Modify & test project backups (PLC & SCADA)
  • Support for IIOT and MIS Integration project
  • Support for testing, validation, and documentation process implementation.

Internal process

  • Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform.
  • Integrate customer feedback with our existing business process and contribution in CAPA
  • Help in getting competitor information on products, markets, etc.

People development

  • Cross Knowledge sharing with internal team members.
  • Hands on experience sharing to service engineers
  • Ability to train others

Key Result Areas

Responsible for technical support to customer, technical support to the service team for upgradation of retrofit projects, Site visit for Execution and breakdown, Critical software Challenges and creation of content for IIOT implementation for retrofit machines of the ACGE products portfolio

Key Interfaces

Internal Interfaces External Interfaces

  • AE
  • Mfg & Assembly
  • Q&A
  • Process
  • Sales
  • NPD
  • A&C Operations
  • Procurement
  • Service
  • Spares


• IIoT team (Scitech)
• Vendor

  • Customer

Educational and Experience Requirements

  • Customer Support for Software / PLC challenges
  • Spares and service business co-ordination
  • Focus on man-days optimization for the retrofit execution at site
  • Improve CES in for respective installations / site visit

Technical Competencies & Personas

Problem Solving

Knowledge of PLC/SCADA, End of line automation, Bulk handling, ASRS, Storage handling & dispensing, Process Automation, Material handling, SAP

HMI

Knowledge of Simulation Software

Knowledge of PLC SCADA, VFD, SERVO Drives

Delivering Consistent Results

Cross Functional Team Working

Persona-Partner

Persona-Builder

Persona-Integrator

  • SS&C Technologies

    3 weeks ago

    Hyderabad, Telangana, India SS&C GlobeOp Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • A&C Service Engineer

    1 week ago

    Hyderabad, Telangana, India ACG World Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Management Trainee - Research & DevelopmentACGEPrimary ResponsibilitiesStrategic and planningSupport HOD-Automation for customer support for software development / Electrical challengesUpgradation projects execution ( In-house + At customer's site )Aftermarket Revenue generationFunctionalCoreService support for engineering range of machines.Handling PLC,...

  • SS&C Technologies

    2 weeks ago

    Hyderabad, Telangana, India SS&C GlobeOp Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and...

  • PA2025HTQ3159 - Senior Software Engineer (Micro Services)

    3 weeks ago

    Hyderabad, Telangana, India SS&C Technologies Full time

    Job DescriptionAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world&aposs largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and...

  • Software Engineer

    7 hours ago

    Hyderabad, Telangana, India SS&C Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Associate Solutions Consultant, Eclipse Client Services

    2 days ago

    Hyderabad, Telangana, India SS&C Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • SS&C Technologies

    3 weeks ago

    Hyderabad, Telangana, India SS&C GlobeOp Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and Description :Key...

  • Financial Services Operations Representative II

    1 week ago

    Hyderabad, Telangana, India SS&C Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • C Software Engineer

    2 days ago

    Hyderabad, Telangana, India MWIDM Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role Overview: As a Software Engineer with over 7 years of experience, you will be responsible for designing and developing enterprise-grade, n-tier software systems. Your expertise in C# and .NET will be crucial in building robust backend systems and creating secure and scalable APIs using modern cloud and database technologies. Collaboration with product...

  • Lead Software Engineer PASWIFLREPLBAUOFF443

    2 weeks ago

    Hyderabad, Telangana, India SS&C Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...