IT Associate-L2

5 days ago

Mohali, Punjab, India Sphere Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Experience- 3-5 years

Immediated Joiner

Mohali Location

Key Responsibilities

Leadership & Coordination

  • Lead, mentor, and develop a team of support engineers across Windows, Linux, macOS, enterprise applications, and mobile platforms.
  • Act as the escalation point for complex technical issues, ensuring timely resolution.
  • Plan and allocate workloads, ensuring adherence to maintenance windows and SLA commitments.
  • Coordinate with project managers, service managers, and customer stakeholders to align activities with business requirements.

Patching & System Updates

  • Oversee security patching and system updates for Microsoft Windows, Linux (Ubuntu/Red Hat), and macOS environments.
  • Ensure timely delivery of:
  • Security patches
  • Feature updates
  • Firmware/software bug fixes
  • Performance improvements
  • Manage impact and risk analysis, advisory statements, change requests, and updates to the Risk Register.
  • Define and implement new security baselines for supported environments.

Operating System Support

  • Ensure resolution of technical issues across Windows, Linux, and macOS platforms, including:
  • Authentication, login, and user account problems.
  • Audio/video, display, and peripheral device compatibility.
  • Network connectivity troubleshooting (Wi-Fi/Ethernet).
  • File system errors, driver updates, and system performance tuning.
  • BSOD, kernel panics, or system boot issues.
  • Application compatibility and OS rollback scenarios.
  • Supervise imaging, configuration, and provisioning of corporate endpoints.

Enterprise & Industry Applications

  • Guide users in the use of Microsoft Company Portal and other enterprise applications.
  • Troubleshoot installation, performance, and compatibility issues.
  • Liaise with software vendors to resolve bugs/defects.
  • Support licensing validation and escalations.
  • Oversee creation of SOPs for industry-specific or bespoke applications in partnership with customers.

Bring Your Own Device (BYOD) Support

  • Ensure effective support for Apple iOS and Android devices, covering system errors, performance issues, and application compatibility.
  • Validate compliance with MDM-enforced security and access management.

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