Microsoft O365 Administrator Analyst

Position Summary

As a Microsoft 365 Administrator, you will manage and support cloud-based productivity and collaboration solutions across the enterprise. This includes configuration, monitoring, and troubleshooting of Microsoft 365 services such as Exchange Online, SharePoint, Teams, OneDrive, Intune, and Azure AD. The role also involves responding to user support requests, implementing security policies, and working with global teams to ensure seamless business operations and digital workspace adoption.
You'll be part of the Digital Workplace Support team, contributing to a secure, high-performance, cloud-first IT environment that empowers collaboration across time zones.

Work You'll Do

• Administer Microsoft 365 services: Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Intune, and Azure AD
• Monitor system performance and ensure high availability of services across multiple regions
• Provide Tier 2/3 technical support and resolve escalated service desk incidents and requests
• Manage identity and access governance using Azure AD roles, MFA, and conditional access policies
• Handle mailbox management, email routing issues, retention policies, and hybrid Exchange configurations
• Support Teams configuration, policies, and direct routing setups
• Collaborate on device compliance policies and endpoint protection via Microsoft Intune
• Automate repetitive tasks using PowerShell scripting and Microsoft Graph API
• Maintain and support M365 security configurations, including Defender for Office 365 and DLP policies
• Contribute to documentation, knowledge base articles, and process improvements
• Assist in onboarding and offboarding users, ensuring license assignment and proper data access
• Partner with business units and IT analysts on new features, rollout strategies, and change management

Team:

• This position is part of a global IT team specializing in O365 administration, dedicated to maintaining smooth and uninterrupted business operations across diverse time zones.

Basic Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 7+ years of hands-on experience supporting Microsoft 365 environments in an enterprise setting

Preferred Qualifications:

• Strong proficiency in PowerShell scripting for Microsoft 365 administration
• Experience with Microsoft Endpoint Manager (Intune), Exchange Admin Center, Teams Admin Center, and Azure AD
• Knowledge of Microsoft 365 licensing models and service limitations
• Familiarity with ITIL practices and change management workflows
• Excellent troubleshooting and communication skills
• Understanding of compliance, data protection, and M365 security controls
• English fluency required; additional language skills are a plus
• Ability to work in flexible working hours to support both India and the US time zones

Who we are: 

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating ("MRO") supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.

EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.