ServiceNow Architect

6 days ago

Chennai Indore Pune, India Infobeans Full time ₹ 20,00,000 - ₹ 25,00,000 per year

What will your role look like

  • Lead the design and architecture of ServiceNow solutions across multi-modules including ITSM, ITOM, ITAM, CSM, HAM, and SAM.
  • Develop scalable, flexible, and sustainable architectures that align with business objectives.
  • Oversee custom application development using App Engine and ensure successful implementation of Now Mobile, Performance Analytics (PA), and Predictive Intelligence (PI).
  • Provide technical leadership and guidance to development teams, ensuring best practices in implementation, coding, and configuration.
  • Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions.
  • Conduct technical workshops, training sessions, and solution presentations for teams and stakeholders.
  • Ensure seamless integration with enterprise systems and resolve complex technical challenges during implementation.
  • Establish and enforce governance, standards, and best practices across the ServiceNow platform.
  • Manage RFPs, project estimations, and lead teams to deliver high-quality ServiceNow solutions.

Why you will love this role

  • Work with a highly skilled and collaborative team on complex, multi-module ServiceNow projects.
  • Be part of a culture that values innovation, learning, teamwork, and ownership.
  • Drive enterprise-scale solutions that directly impact business operations and digital transformation.
  • Gain exposure to emerging technologies such as Gen AI and advanced ServiceNow capabilities.
  • Enjoy opportunities for professional growth, leadership development, and challenging projects.

We would like you to bring along

  • Extensive experience in designing and implementing ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HAM, and SAM.
  • Proven experience with ServiceNow integrations using REST, SOAP, and other APIs.
  • Strong understanding of ITIL, Agile, and IT service management frameworks.
  • Hands-on expertise in ServiceNow development, scripting (JavaScript, Glide), configuration, and customization.
  • Experience with Service Portal, Flow Designer, Integration Hub, and custom applications on App Engine.
  • Strong knowledge of CMDB, ServiceNow data models, and enterprise architecture.
  • Leadership and team management skills, with experience guiding and mentoring teams.
  • Excellent solution mindset, project estimations, and client engagement skills.

Good-to-have skills

  • Certifications: CSA, ITSM, HRSD, GRC (Good to have: ITBM, SecOps, SIR, VR).
  • Exposure to Now Mobile, Predictive Intelligence (PI), Performance Analytics (PA), and Gen AI.
  • Experience handling RFPs, project estimations, and cross-functional coordination.
  • Familiarity with advanced workflow automations, validations, and enterprise integrations.

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