General Manager

Responsibilities and duties for both the properties, as General Manager – Operations & Sales would include but not be limited to the below mentioned functions.

(A) TEAM BUILDING:

1. It is expected that you shall set out your team structure for operations of the properties, and shall ensure that such team structure proposed by you are, created in order to ensure maximum efficiency and guest satisfaction. The teams that are proposed shall be within the Budgets sanctioned by the Board of Directors (BOD) and you shall be responsible for leading the teams smoothly and with a collaborative spirit.

2. The teams proposed by you shall as far as be multi-functional and be deployed across both properties especially for leadership and management positions.

3. The senior personnel from the teams will be trained personally by you, to ensure that all teams work in a spirit of collaboration for the benefit of the organization. You shall also be responsible to ensure harmonization of the teams and their operating methods across both properties.

4. You shall handpick your team in consonance with the BOD and ensure all HOD's are appropriately selected and trained.

5. Establish performance standards, and formulate KPI's and KRA's in conjunction with HR.

(B) OPERATIONS PLANNING:

1. It is expected that as VP-Ops you shall plan your operations methodology with your team to ensure smooth and efficient running of the day to day functions of both the properties, such operations plan shall be submitted in writing and shall be approved by the BOD.

2. The entire operations methodology shall be compliant with section I of this letter and shall be built around customer focus and customer satisfaction.

3. The operations plan shall cover departments including Housekeeping, F&B, Front Office, Security, General Administration, Maintenance etc. It is imperative that the systems deployed by you shall be based on section (C) below and such systems shall be designed, implemented and monitored in such a manner that it engages the teams to perform together and the HOD's of the departments are all in sync with special focus on- CUSTOMER SATISFACTION.

4. The operations plan shall be reviewed every quarter and adjusted if required to continue to be relevant and in line with the companies vision and mission. Such adjustments will be approved by the management from time to time. Pursuant to any changes in section B you shall ensure that relevant adjustments are carried out all other relevant sections (A)-(I) where ever necessary.

(C) SOP

1. You shall ensure that the HOD's handpicked by you as per section (A) 4 above shall present to you their operating procedures individually. You shall review the same with them and make necessary changes accordingly.

2. It is very important that all HOD's are aware of the other HOD's SOP, and it is expected that you and all HOD's working with you shall at all times be aware and well versed with the SOP of all departments in order to better understand each other's scope and limitations. However specific technical aspects of individual SOP's (like technical maintenance, kitchen functioning etc.) may not be required to be understood by collaborating HOD's of other departments.

3. The SOP document will be signed and submitted to the BOD by you and the concerned HOD for review. The same shall also be presented to the BOD for review by a Power Point presentation that has been scripted by you and your team. Upon review you shall ensure necessary changes are made in the document and submitted for the BOD approval

4. Upon approval by the BOD, you shall ensure that the operations are compliant to the SOP set out and the SOP shall be adjusted and reviewed every quarter in order to ensure the maintainability and relevance of the document.

5. Such finalized SOP shall be also issued to HR department in order for them to track the performance of the staff and appraise or engage with them accordingly.

(D) REPORTING

1. You shall ensure that there be a review of the teams operations by you on a weekly basis. You shall conduct meetings and minute the same in writing upon such reviews. The issues and concerns raised by the HOD and/or yourself will have to be addressed and closed during such meetings and same recorded in writing.

2. During the first week of every month, there shall be a review of the operations by the BOD, which shall be presented by you and if required the concerned HOD shall be also required for such meetings.

3. During such meetings as mentioned in (D) 2 you shall also highlight and HR issues that may either be complimentary to the process or need to be addressed otherwise in order to improve the process.

4. You shall also be required to present your report on various issues as mentioned in Section (E)-(I) as mentioned herein below.

(E) GUEST ENGAGEMENT

1. You shall along with your HOD's prepare a plan for guest engagement, such plans shall be reviewed on a monthly basis and shall always be compliant to Section (G) & (I) below.

2. The guest engagement initiatives must be discussed with teams from Section (G) and (H) in detail before being presented to the BOD. The objective and proposed outcome of such initiatives must be clearly mentioned and highlighted.

3. Based on the management approval given in (E) 2 above, you shall ensure that your team shall engage with the hotel guests. You shall be required to lead by example in this regard to set the tone and character of our hotels guest experience.

(F) GUEST FOCUSSED INITIATIVES

1. Apart from Section (E) herein above, you shall plan with your relevant teams such initiatives for the guests that are unique and value add, in order to bring in more direct guest bookings to the hotel.

2. The initiatives, planned must be focused on managing guests directly by the hotel, I.e. in terms of guest acquisition and guest engagements pursuant to their hotel experience.

3. CRM is of utmost importance for guest management and guest retention. You shall personally manage this aspect of the business and ensure that the guest communication through the CRM, Marketing and Sales Department is actively done in a unique and personalized manner.

(G) MARKETING

1. You shall in conjunction with your teams, plan, manage and set out various marketing plans, and initiatives. The marketing activities shall once again be unique and highlight the hotels USP in terms of guest experience.

2. The marketing activities planned shall at all times to attempt to decrease the hotels dependence on OTA's and must be in conjunction with your online and real time teams. It is very important that all collateral prepared be of the highest standards and collateral orientation be given to all teams in order to ensure that all hotel teams, particularly Front office, sales, housekeeping and F&B are well versed with the initiatives.

3. The Marketing plans will be set out with initiatives and intended revenue generation from such initiatives shall be clearly set out, and shall be in consonance with Section (I). The same will need to be tracked and presented to the BOD prior to and upon completion of such activities.

(H) SALES

1. You shall ensure all sales teams are well versed with relevant portions of Section E,F,G & I herein, and shall set out the communication either electronically or in person to various companies, corporates and airlines etc., in consonance with the philosophy as stated by the management.

2. The sales team shall be assigned specific revenue targets and their performance shall be evaluated in terms of their achievement of their sales target, as set out in Section (I).

3. You shall monitor the sales team on a weekly basis and ensure that they reach out to the target audience and such companies and people as identified by the team and BOD.

4. There shall be a sales review by the BOD every month, and in case of any shortfalls the team and you shall suggest remedial measures for the same during such interactions.

(I) BUDGETS AND REVENUE MANAGEMENT

1. You shall set out operation budgets based on the process as set out herein above. You shall ensure that the budgets be strictly complied with and the same need to be monitored strictly in order to improve bottom lines.

2. There shall be individual budgets set out for each department, and each department shall report to you on the use of such budgets. It is important that the budget be reviewed by you on 30%, 60% and 85% of its consumption, to ensure that the budgets are being used in an appropriate manner.

3. You shall also be required to set out revenue targets for the properties both for Room sales and F&B/ Banquet etc. The revenue targets shall be set for every quarter and the same will be reviewed by you during the half way stage. Any shortfalls that are envisaged in the revenue target shall be immediately be addressed by you and brought to the notice of the BOD along with remedial measures for improvement.

4. The revenue targets should be distributed among all stakeholders, in order to give them achievable targets individually. It is important that the total revenue target be only shared with the BOD team by you.

5. All appraisals and HR initiatives will strictly be in consonance to the revenue targets set out for such teams/persons including yourself.

Job Types: Full-time, Permanent

Pay: ₹150, ₹200,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person