
RSOT (Female)
6 days ago
Periyar Madurai Tamil Nadu, India
HR MADURAI RESIDENCY
Full time
₹ 1,44,000 - ₹ 1,80,000 per year
Resposibilites
- · Responsible for answering all telephone calls and prioritizing said calls.
- · Should have very good telephone etiquette.
- · Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
- · Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
- · Should be able to provide recommendations and suggestions to guests upon request.
- · Be knowledgeable of all services, facilities, and products offered by the hotel.
- · Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.
- · Display excellent conversation skills and selling techniques at all times.
- · Pay attention to guest orders, and know the menu thoroughly.
- · Write down all the information. Highlight special requests.
- · Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- · Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
- · If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time.
- · Ensure correct posting in the POS system for communication with the service and kitchen departments.
- · Able to perform all duties and tasks per the tasks required at the outlet.
- · Assist the department in driving guest satisfaction by providing consistent guest experiences.
- · Coordinate with Room Service Waiter/ Waitress, Captains, and Minibar Attendant.
- · Report positive and constructive guest feedback to the manager.
- · Promptly handle guest queries, complaints, and all issues professionally.
Speak with HR /
Mail Id -
Job Types: Full-time, Permanent
Pay: ₹12, ₹15,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund
Work Location: In person