RSOT (Female)

6 days ago


Periyar Madurai Tamil Nadu, India HR MADURAI RESIDENCY Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Resposibilites

  • · Responsible for answering all telephone calls and prioritizing said calls.
  • · Should have very good telephone etiquette.
  • · Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
  • · Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
  • · Should be able to provide recommendations and suggestions to guests upon request.
  • · Be knowledgeable of all services, facilities, and products offered by the hotel.
  • · Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.
  • · Display excellent conversation skills and selling techniques at all times.
  • · Pay attention to guest orders, and know the menu thoroughly.
  • · Write down all the information. Highlight special requests.
  • · Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
  • · Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
  • · If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time.
  • · Ensure correct posting in the POS system for communication with the service and kitchen departments.
  • · Able to perform all duties and tasks per the tasks required at the outlet.
  • · Assist the department in driving guest satisfaction by providing consistent guest experiences.
  • · Coordinate with Room Service Waiter/ Waitress, Captains, and Minibar Attendant.
  • · Report positive and constructive guest feedback to the manager.
  • · Promptly handle guest queries, complaints, and all issues professionally.

Speak with HR /

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Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person