Technical Product Consultant

2 days ago

Noida, Uttar Pradesh, India Adobe Full time ₹ 4,00,000 - ₹ 12,00,000 per year

What youll do

  • Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM.
  • Troubleshoot, validate, and report customer-submitted bug reports.
  • Provide Support Fix to customer for AEM, if changes are trivial.
  • Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
  • Acts as a customer advocate ensuring all customers' voices are heard.
  • Liaise with engineering/product management to ensure customers' desires for future product development are heard
  • Address customer concerns and questions, large and small, in an effective and timely manner
  • Understand the real-world impact that issues and defects have on customers
  • Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
  • Assist in testing new and enhanced product features
  • Manage incidents professionally and within stated timelines
  • Accurately record and maintains incident in accordance with department standards
  • Participate in department team meetings
  • Assist in special projects and other duties as assigned

What you need to succeed

  • Either a Bachelor's or Master's degree in Computer Science plus 2-4 years' experience in the Web and/or ECMS technologies space
  • Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & and thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
  • Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, jQuery, Apache & IIS
  • Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
  • Experience and ability to conceptually understand the implications and propose architectures for large Web-based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance-related measures
  • Support all kinds of product-related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.
  • Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
  • Recognizing areas that require patching and upgradation for fixing vulnerabilities
  • Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
  • Effective dialogue building skills; listening, good Q&A skills

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