Assistant Account Manager I

16 hours ago

Vadodara, Gujarat, India Exxat Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Title : Assistant Account Manager - I

Location : Vadodara

Work Timings - US Timezone

We are seeking a
detail-oriented Assistant Account Manager
to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform.The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships.

Key Responsibilities

Partner Support (60%)

  • Client Relationship Assistance:
    Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication.
  • Account Monitoring:
    Track partner activity and account health, flagging potential issues for review.
  • Renewal Tracking:
    Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager.
  • Rotation Readiness:
    Assist with preparation and tracking of partner readiness for upcoming student rotations.
  • CRM Updates:
    Keep up to date with client notes, communication logs, and milestones.
  • Issue Triage:
    Document partner concerns and escalate to the Account Manager as needed.

Data & Reporting Support (40%)

  • Performance Reports:
    Generate reports and summaries on partner usage and placement activity.
  • Data Management & Analysis:
    Support data clean-up, track placement confirmations, and identify trends for Account Manager review.
  • Dashboard Maintenance:
    Update and maintain dashboards for internal and partner use.
  • Market/Network Support:
    Gather and organize information that contributes to broader network strategy.

Required Skills & Qualifications

Education & Experience

  • Bachelor's degree in Business Administration, Education, Operations, or related field (preferred)
  • 1–2 years of professional experience in client services, partner support, or operations
  • Familiarity with CRM or project management tools

Technical Skills

  • Proficiency in (or similar tools)
  • Strong skills in data entry, reporting, and working with spreadsheets/dashboards

Core Competencies

  • Communication:
    Clear and professional verbal and written communication skills
  • Organization:
    Strong time management and attention to detail
  • Collaboration:
    Ability to work closely with Account Managers and cross-functional teams
  • Adaptability:
    Flexible and comfortable in a fast-paced, evolving environment
  • Client Focus:
    Committed to supporting the success of academic and site partners

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