Assistant Account Manager I
21 hours ago
Title : Assistant Account Manager - I
Location : Vadodara
Work Timings - US Timezone
We are seeking a
detail-oriented Assistant Account Manager
to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform.The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships.
Key Responsibilities
Partner Support (60%)
- Client Relationship Assistance:
Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication. - Account Monitoring:
Track partner activity and account health, flagging potential issues for review. - Renewal Tracking:
Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager. - Rotation Readiness:
Assist with preparation and tracking of partner readiness for upcoming student rotations. - CRM Updates:
Keep up to date with client notes, communication logs, and milestones. - Issue Triage:
Document partner concerns and escalate to the Account Manager as needed.
Data & Reporting Support (40%)
- Performance Reports:
Generate reports and summaries on partner usage and placement activity. - Data Management & Analysis:
Support data clean-up, track placement confirmations, and identify trends for Account Manager review. - Dashboard Maintenance:
Update and maintain dashboards for internal and partner use. - Market/Network Support:
Gather and organize information that contributes to broader network strategy.
Required Skills & Qualifications
Education & Experience
- Bachelor's degree in Business Administration, Education, Operations, or related field (preferred)
- 1–2 years of professional experience in client services, partner support, or operations
- Familiarity with CRM or project management tools
Technical Skills
- Proficiency in (or similar tools)
- Strong skills in data entry, reporting, and working with spreadsheets/dashboards
Core Competencies
- Communication:
Clear and professional verbal and written communication skills - Organization:
Strong time management and attention to detail - Collaboration:
Ability to work closely with Account Managers and cross-functional teams - Adaptability:
Flexible and comfortable in a fast-paced, evolving environment - Client Focus:
Committed to supporting the success of academic and site partners
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