Cloud Backup Engineer

Who We Are
Jolera is a multinational hybrid aggregate service provider (HASP) focused on delivering IT solutions as-a-service for its customers and channel partners. We are Canadian based with over 20 years of experience in the industry. Our team of experts is dedicated to finding the best solutions for your business and helping you achieve your goals. We are passionate about technology and committed to providing our customers with the best possible service.
Who You Are
We are seeking a Cloud Backup Engineer who will be instrumental in designing, implementing, and supporting our cloud-centric backup infrastructure. You will leverage your expertise in modern data protection solutions, including Commvault, Veeam Backup & Replication (including VeeamOne, Orchestrator, VSPC, Cloud Connect), Microsoft 365 backup strategies, Azure Backup, and other public cloud backup technologies, alongside your understanding of traditional backup solutions like Barracuda Backup and Datto. You will lead end-to-end deployment and support in cloud and hybrid environments, tackling complex data protection challenges and ensuring the reliability, performance, and security of our backup systems. You thrive on accountability, taking ownership of deployment engineering for new business pursuits and collaborating closely with various teams to translate project requirements into detailed, actionable cloud-native solutions. With end-to-end responsibility for designing and building backup and recovery capabilities in the cloud, you'll define deployment strategies and ensure seamless, secure, and efficient implementation. Flexibility to work evenings and weekends is key, as is your commitment to excellence in delivering robust, secure, and efficient data protection solutions in the cloud.
What You'll Do As a Cloud Backup Engineer, you will be responsible for:

Veeam Data Cloud / Veeam Backup and Recovery Management:

 - Deploying, configuring, and managing Veeam Backup & Replication and Veeam Data Cloud for M365.

 - Implementing Microsoft 365 backups for Exchange Online, Teams, OneDrive, SharePoint, and Entra ID, utilizing both Veeam Data Cloud and the native Azure Backup capabilities.

 - Creating and maintaining backup jobs, replication jobs, and disaster recovery plans.

 - Monitoring backup jobs, alerts, and health of systems.

 - Troubleshooting and resolving backup and recovery issues.

 - Optimizing backup and recovery processes to improve performance and reduce storage consumption.

 - Day-to-day operational activities such as restoration testing, break/fix, general upkeep of platforms.

 - Deploying, configuring, and managing Commvault is a plus.

Storage Management:

 - Working with storage administrators to ensure sufficient storage capacity for backups.

 - Understanding storage technologies such as SAN and NAS.

 - Troubleshooting storage-related issues affecting backups.

Security and Compliance:

 - Implementing and maintaining security best practices for the backup platform environments.

 - Ensuring compliance with relevant data protection regulations.

Documentation:

 - Creating and maintaining comprehensive documentation for backup configurations, procedures, and troubleshooting steps.

Qualifications  - Backup & Recovery Expertise: Strong understanding of Veeam Backup & Replication with advanced features (SureBackup, SureReplica, Instant Recovery) including Veeam Data Cloud for M365. Experience with database backups/restoration (SQL preferred). Commvault backup implementation and administration is a plus.  - Infrastructure Knowledge: Knowledge of storage technologies (SAN, NAS) and experience working with Windows Server operating systems (including 2019 & Familiarity with VMware, Citrix, Windows, Azure, AWS, Active Directory, GPO, DHCP, DNS, DFS, ADFS Administration is a plus.  - Linux Administration: Demonstrated ability to manage and troubleshoot Linux-based systems, including command-line operations, user management, and system configuration is a plus.  - Problem-Solving & Technical Skills: Strong troubleshooting and problem-solving skills. Ability to diagnose and resolve complex configuration issues within multi-vendor, multi-site infrastructures.  - Communication & Professional Skills: Excellent written and verbal communication skills. Demonstrated honesty, integrity, a desire to help clients succeed, and the ability to thrive in a fast-paced, team-oriented enterprise environment. Experience working for an MSP, VAR, or solution provider supporting multiple customer accounts is preferred.
Competencies:

The ideal candidate will possess a strong understanding of backup principles (including RTO/RPO) and best practices, along with competency in:

 - Backup & Recovery: Veeam Data Cloud, Commvault, Veeam Backup and Replication, Business Continuity, and Disaster Recovery solutions, Azure Backup.  - Virtualization: VMware, Hyper-V, and Citrix.  - Storage: Dell EMC (VMAX, VNX, Unity, hybrid and all-flash arrays), FC, iSCSI, CIFS, and NFS.  - Microsoft Technologies: Azure, Exchange, and Office Linux Administration.
What We Offer  - Hybrid/Remote work  - Competitive compensation & benefits package  - Company events, recognitions, and celebrations  - Career development and growth opportunities
At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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