Software Development Engineer 5

1 week ago

Bengaluru, Karnataka, India RingCentral Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About RingCX:

  • RingCX is RingCentral's next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that's redefining how the world connects.

We're currently looking for: Staff EngineerResponsibilities

  • Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates.

  • Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc.

  • Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment

  • Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment

  • Perform design, architecture and code reviews for the RingCX team and continuously look for opportunities to improve and optimize code quality

  • Architect, Design, Build/Create for Digital channels.

  • Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to

  • Participate in code reviews and other efforts to maximize quality of RingCX products

  • Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test).

  • Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests

  • Work in a distributed team spanning across multiple time zones

  • Effectively communicate and collaborate on design and technology with management and other engineering teams

Qualifications:

  • Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required

  • 14+ years in an engineering software development role building backend services, APIs

  • Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services.

  • Proficiency in developing RoR and ReactJS and reactive event driven applications. 

  • Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles

  • RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis

  • Experience with at least one public cloud platform, preferable with AWS

  • Familiarity with Cloud based CI/CD methodologies.

Nice to have:

  • Industry experience in UCaaS/CCaaS, Telephony and PBX domains

  • Hands on experience deploying applications using Kubernetes

What we offer: 

  • Mediclaim Benefits

  • Paid Holidays

  • Casual/Sick Leave

  • Privilege Leave

  • Bereavement Leave

  • Maternity Leave

  • Paternity Leave

  • Wellness Coaching

  • Employee Referral Bonus

  • Professional Development Allowances

  • Night Shift Allowances

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