 
						Area Service Incharge
2 days ago
Roles & Responsibilities:
- Ensure strict compliance with organizational processes and policies in all service operations.
- Drive consumer satisfaction goals, including Net Promoter Score (NPS) and Consumer Effort Score (CES).
- Implement, review, and enhance field service operations to improve efficiency.
- Deliver operational KPIs related to both service quality and revenue.
- Lead and manage the field service team to ensure optimal customer service delivery.
- Guide and support ASC (Authorized Service Center) staff to provide timely and quality service.
- Address customer and trade partner queries, resolve escalations, and capture feedback.
- Maintain high standards of customer service, ensuring quality and integrity in all operations.
- Provide feedback and inputs to business, field service, training, and quality teams.
- Assist in team goal setting, skill development, and performance evaluations.
- Conduct market visits to meet ASC and trade partners for relationship building and operational oversight.
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