IT Service Desk Analyst

2 days ago

Bengaluru, Karnataka, India Mobile Programming Full time ₹ 94,495 - ₹ 11,81,076 per year

We are Hiring | IT Service Desk Engineer

Location: Vikhroli, Mumbai / Banglore (Onsite – 5 Days a Week)

Experience: 3–6 Years

Qualification: Bachelor's Degree (IT or related field preferred)

Key Responsibilities and Skills:

  • Provide technical support and resolve IT service desk tickets via ServiceNow
  • Strong knowledge of Windows OS, Office 365, laptops and user applications
  • Perform Active Directory user management (account creation, resets, permissions)
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Excellent troubleshooting, communication and customer service skills

Requirements:

  • 3+ years of IT Service Desk or technical support experience
  • Proficiency in ITSM processes and ServiceNow
  • Strong analytical and problem-solving abilities

Interested candidates can share their CV at:

Job Type: Full-time

Pay: ₹40, ₹94,395.37 per month

Application Question(s):

  • How many days NP? Last working date?
  • CTC? ECTC?

Experience:

  • IT service management: 3 years (Preferred)
  • Active Directory: 3 years (Preferred)
  • Networking: 3 years (Preferred)
  • Software troubleshooting: 3 years (Preferred)
  • Technical Support: 3 years (Preferred)

Work Location: In person

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