Call Center Executive Trainer

1 week ago

Tirunelveli Virudhunagar, India Orion Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

developing, delivering, and evaluating training programs to ensure customer service representatives have the skills and knowledge to meet business objectives

  • Conducting training sessions:This involves facilitating classroom-style seminars, delivering training demonstrations, and organizing role-playing exercises to engage trainees.
  • Utilizing various training methods:Call center trainers employ a range of techniques to cater to different learning styles and needs.
  • Scheduling and coordinating training:They manage the logistics of training, including scheduling sessions and ensuring all necessary resources are available.
  • Assessing training effectiveness:Evaluating trainees' progress, identifying areas for improvement, and adjusting training programs accordingly.

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