GRE/Hostess

Job Description – Guest Relation Executive (GRE)

Position: Guest Relation Executive

Department: Front Office / Guest Services

Reports To: Front Office Manager / Guest Relations Manager

Responsibilities:

• Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
• Handle guest queries, requests, and complaints professionally and promptly.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
• Build strong guest relationships to ensure customer loyalty and repeat business.
• Coordinate with housekeeping, F&B, and other departments for guest requirements.
• Maintain accurate guest records and prepare reports as required.
• Assist VIP guests with special services, ensuring personalized experiences.
• Monitor guest feedback and ensure high guest satisfaction scores.

Requirements:

• Bachelor's degree/diploma in Hotel Management or related field preferred.
• 1–3 years of experience in guest services/front office in hotels or hospitality.
• Excellent communication and interpersonal skills.
• Pleasing personality with a guest-first attitude.
• Proficiency in English (knowledge of additional languages is an advantage).
• Ability to work in shifts, including weekends and holidays.

Job Description – Hostess

Position: Hostess

Department: Food & Beverage / Restaurant

Reports To: Restaurant Manager

Responsibilities:

• Welcome and greet guests in a friendly, courteous, and professional manner.
• Manage restaurant reservations and maintain seating arrangements efficiently.
• Escort guests to their tables and present menus.
• Coordinate with service staff to ensure smooth guest service.
• Answer phone calls, respond to inquiries, and provide accurate restaurant information.
• Maintain cleanliness and organization at the reception/hostess desk.
• Upsell promotions, special menus, or events to guests.
• Handle guest complaints politely and escalate when necessary.

Requirements:

• High school diploma or hospitality certification (Hotel Management preferred).
• Prior experience as a hostess in restaurants/hospitality is an advantage.
• Excellent communication and presentation skills.
• Well-groomed, confident, and customer-oriented personality.
• Ability to multitask and remain calm under pressure.
• Flexible with shifts, weekends, and evening schedules.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Work Location: In person