Officer - Retail Branch Operations - Housing - Branch Operations - Bengaluru - Kanakapura Road (TCHFL) - J Grades

2 weeks ago

Bengaluru, Karnataka, India Tata Capital Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Description

Job Purpose

•   To manage all operations activities at the branch and ensure customer satifiaction by resolving all customer queries thus supporting the HL/HE process.

Responsibilities

    Core Responsibilities:

  • Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
  •  Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors
  • Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required
  • Coordinate with  the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
  • Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team
  • Conduct impact analysis  and accordingly update systems after approval from the business team
  • Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
  • Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested
  • Ensure compliance to all Audit / NHB/ IRB regulations.

  • Branch Heads and Sales Managers

    5 days ago

    Bengaluru, Karnataka, India Capri Global Housing Finance Ltd. Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionCapri Global Housing Finance Ltd (CGHFL) believes in empowering Indians to realize their dream of home ownership. As a subsidiary of Capri Global Capital Limited, CGHFL serves its customers through 140+ branches across 11 States and UTs with over 1500 employees. The company offers various types of home loan products in a financially and...

  • Revenue Growth Manager, India

    2 days ago

    Bengaluru, Karnataka, India Branch Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all....

  • Performance Optimisation Manager, India

    2 days ago

    Bengaluru, Karnataka, India Branch Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all....

  • Branch - Product Lead - Roadmap & Strategy

    2 weeks ago

    Bengaluru, Karnataka, India Branch International Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Responsibilities : - Build and lead a small, high-caliber innovation team focused on early-stage prototyping, user testing, and validation - Work cross-functionally with product, engineering, and broader organization to test ideas and deliver working prototypes within weeks-not quarters. - Define the review, success, and transfer criteria for...

  • Senior Data Engineer, India

    1 week ago

    Bengaluru, Karnataka, India Branch Full time

    At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all....

  • Associate Integration Engineer

    2 days ago

    Bengaluru, Karnataka, India Branch Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all....

  • Senior Data Scientist

    1 week ago

    Bengaluru, Karnataka, India Branch Full time

    At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all....

  • Revenue Growth Manager, India

    2 days ago

    Bengaluru, Karnataka, India Branch Metrics Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all....

  • Technical Specialist, India

    1 week ago

    Bengaluru, Karnataka, India Branch Metrics Full time

    At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all....

  • Performance Optimisation Manager, India

    1 day ago

    Bengaluru, Karnataka, India Branch Metrics Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all....