Cafe Manager

Key Responsibilities:

1. Leadership & Supervision:

· Lead, train, and motivate team members during each shift to achieve high standards of customer service, quality, and operational efficiency.

· Delegate tasks appropriately, ensuring that staff members are clear on their responsibilities and duties.

· Provide support and guidance to staff in handling customer inquiries, complaints, and issues, ensuring a positive experience for all guests.

· Monitor employee performance and provide constructive feedback to ensure continuous development.

2. Operational Efficiency:

· Oversee the smooth running of the restaurant during shifts, including food preparation, service, cleanliness, and inventory management.

· Ensure compliance with company procedures, safety guidelines, and sanitation standards.

· Ensure that food quality and presentation standards are consistently met in accordance with company policies.

· Monitor inventory levels, place orders, and track stock usage to maintain appropriate stock levels and minimize waste.

3. Customer Service:

· Ensure a customer-first approach by delivering outstanding service, addressing guest concerns promptly, and maintaining a positive atmosphere.

· Ensure that all team members engage with customers professionally, efficiently, and courteously.

· Handle customer complaints or concerns in a tactful and timely manner to maintain customer loyalty and satisfaction.

4. Financial Management:

· Assist in monitoring the restaurant's financial performance, including managing labor costs, controlling food costs, and optimizing profitability.

· Ensure cash handling procedures are followed and conduct cash reconciliation at the beginning and end of each shift.

· Maintain accuracy in all transactions, including sales, refunds, and cash handling.

5. Health, Safety, and Compliance:

· Ensure that the restaurant meets all health and safety regulations and guidelines, including food safety, sanitation, and workplace safety standards.

· Conduct regular safety checks, ensure proper use of personal protective equipment (PPE), and manage employee health and safety protocols.

· Assist with internal audits and inspections to maintain compliance with both corporate standards and local regulatory requirements.

6. Team Development:

· Assist with the training and development of new hires, ensuring they understand company policies, procedures, and operational standards.

· Participate in team-building activities, fostering a positive and collaborative work environment.

· Conduct regular performance reviews for team members and provide opportunities for skill development and advancement.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

• Food provided

Work Location: In person