Data Analytics(Customer Analytics)

7 days ago

Chennai, Tamil Nadu, India HP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Summary

  • This role is responsible for effectively resolving simple to moderate technical problems involving hardware and software and guiding customers proactively to prevent problems. The role represents the organization in various activities, and constructs, presents, and documents technical solutions tailored to client requirements. The role evaluates unique installations or configurations, contributes to the Knowledge Management System (KMS), collaborates with team members to meet SLA demands, and applies professional expertise to independently resolve problems within moderate scope.

Responsibilities

  • Resolves simple to moderate technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
  • Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
  • Constructs, presents, and documents comprehensive technical solutions that cater to specific client requirements.
  • Evaluates complex or unique installations or configurations and provides recommendations for effective resolution.
  • Validates solutions to ensure they align with and meet customer-specific requirements effectively.
  • Facilitates partner integration through well-documented processes and technical guidance.
  • Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication.
  • Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
  • Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
  • Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education & Experience Recommended

  • Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 2-4 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field or an advanced degree with little or no work experience.

Preferred Certifications

NA

Knowledge & Skills

  • Amazon Web Services
  • Automation
  • Computer Science
  • Customer Relationship Management
  • Customer Support
  • Debugging
  • Java (Programming Language)
  • Linux
  • Operating Systems
  • Product Support
  • Python (Programming Language)
  • Root Cause Analysis
  • Scripting
  • Software As A Service (SaaS)
  • SQL (Programming Language)
  • TCP/IP
  • Technical Services
  • Technical Support
  • Unix
  • Workflow Management

Cross-Org Skills

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Impact & Scope

  • Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

  • Responds to routine issues within established guidelines.

Disclaimer

  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

  • Sitefinity Freelancers

    1 week ago

    Chennai, Tamil Nadu, India Customer Analytics, LLC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCustomer Analytics, LLC has been helping clients succeed for over 20 years by developing customized software solutions to address their business challenges. Known for excellence in execution, we deliver high quality solutions within budget and on time. Our extensive experience includes building and operating capable technical teams skilled...

  • Senior SOC Analyst

    1 week ago

    Chennai, Tamil Nadu, India Customer Analytics, LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionCustomer Analytics has been dedicated to helping clients succeed for over 20 years by providing customized software solutions. We specialize in delivering high-quality solutions on time and within budget. We have extensive experience in building and operating technical teams with expertise across various technologies. Our clients include...

  • Senior Cloud Security

    1 day ago

    Chennai, Tamil Nadu, India Customer Analytics, LLC Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionCustomer Analytics, LLC has been helping clients succeed for over 20 years by developing customized software solutions to address their business challenges. We deliver high-quality solutions on time and within budget, and have extensive experience in building and operating highly capable technical teams. Our expertise spans a wide range of...

  • Senior SOC Analyst

    3 days ago

    Chennai, Tamil Nadu, India Customer Analytics, LLC Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview: You will be joining as a Senior SOC Analyst in Chennai, responsible for monitoring and analyzing security events, identifying potential threats, and taking corrective actions. Your role will involve engaging in cyber threat hunting, gathering cyber threat intelligence, and collaborating closely with the Security Operations Center team. Your...

  • Specialist, Data Analytics Customer Operations

    1 day ago

    Chennai, Tamil Nadu, India SES Satellites Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Requisition Number: 19167Contract Type: PermanentLocation(s):Chennai, IN(Senior) Specialist, Data Analytics Customer OperationsRole Description SummaryThe (Senior) Specialist, Data Analytics Customer Operations role focuses on leveraging data-driven insights to enhance operational performance and customer experience. Key responsibilities include conducting...

  • Lead - Data Analytics

    3 days ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...

  • Lead - Data Analytics

    1 day ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become...

  • Lead - Data Analytics

    1 day ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...

  • Data Analytics

    5 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 12,00,000 - ₹ 25,00,000 per year

    The Data Analytics Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • Data & Analytics Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India EXL SERVICES Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead Assistant Manager Job Description: Data & Analytics Specialist (BI/DE/DS/Ops) Role Overview We are seeking a versatile Data & Analytics Specialist who can work across the full spectrum of data capabilities—ranging from data engineering and pipeline management to business intelligence, advanced analytics, and operational excellence. This role is...