
Assistant Manager
4 days ago
Assistant Manager - Agency Management, Collection Field South
About Us
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.
Role Accountability
- Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
- Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
- Ensure various critical segments as defined by business are reviewed and performance is driven on them
- Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
- Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
- Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
- Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
- Ensure 100% data security using secured data transfer modes and data purging as per policy
- Ensure all customer complaints received are closed within time frame
- Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
- Ensure agencies raise invoices timely
- Monitor NFTE ACR CAPE as per the collection strategy
Measures of Success
- Portfolio Coverage
- Resolution Rate
- Normalization/Roll back Rate
- Settlement waiver rate
- Absolute Recovery
- Rupee collected
- NFTE CAPE
- DRA certification of NFTEs
- Absolute Customer Complaints
- Absolute audit observations
- Process adherence as per MOU
Technical Skills / Experience / Certifications
Credit Card knowledge along with good understanding of Collection Processes
Competencies critical to the role
- Analytical Ability
- Stakeholder Management
- Problem Solving
- Result Orientation
- Process Orientation
Qualification
Post-Graduate / Graduate in any discipline
Preferred Industry
FSI
Experience LevelMid Level-
Assistant Manager
7 days ago
Bengaluru, Karnataka, India Quest Global Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Requirements Job Title: Assistant Manager - Chartered AccountantJob Type: Full-TimeWe are seeking a highly skilled and detail-oriented Chartered Accountant to join our team as an Assistant Manager. The ideal candidate will have a strong background in accounting and finance, with a proven track record of success in managing financial operations. As an...
-
Assistant Manager
4 weeks ago
Bengaluru, Karnataka, India Truewings Education Services Full timeJob DescriptionRole DescriptionThis is a full-time, on-site role for an Assistant Manager - Admissions located in Bengaluru. The Assistant Manager - Admissions will be responsible for overseeing and managing the admission process, assisting prospective students, developing and implementing admissions strategies, and coordinating with various Channel...
-
Assistant Manager
3 weeks ago
Bengaluru, Karnataka, India Truewings Education Services Full timeRole DescriptionThis is a full-time, on-site role for an Assistant Manager - Admissions located in Bengaluru. The Assistant Manager - Admissions will be responsible for overseeing and managing the admission process, assisting prospective students, developing and implementing admissions strategies, and coordinating with various Channel partners.Day-to-day...
-
Assistant Manager
6 days ago
Bengaluru, Karnataka, India Truewings Education Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time, on-site role for an Assistant Manager - Admissions located in Bengaluru. The Assistant Manager - Admissions will be responsible for overseeing and managing the admission process, assisting prospective students, developing and implementing admissions strategies, and coordinating with various Channel partners.Day-to-day...
-
Assistant Manager
8 hours ago
Bengaluru, Karnataka, India Mashreq Full time ₹ 15,00,000 - ₹ 25,00,000 per yearManage and provide assistance to the Compliance Manager in the day-to-day operations of the Embedded Compliance Function, ensuring compliance to Bank's AML/KYC policies/procedures and regulatory requirements.Maintain ongoing awareness/knowledge of all regulations set by the Central Bank of the UAERole of the Assistant Manager- Compliance is to assist...
-
Assistant Manager
4 days ago
Bengaluru, Karnataka, India Cushman & Wakefield Full time ₹ 9,00,000 - ₹ 12,00,000 per yearposition will be responsible for assisting & supporting the Project Management team.Job DescriptionSupervise daily activities at site mainly concentrating on services works.Assist Project Manager in execution of activities.Execute work at site as per the drawings and specification.Coordinate with contractor ensuring quality of execution with safety and...
-
Assistant Manager
4 days ago
Bengaluru, Karnataka, India Elcom Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDepartment/Role: Assistant Manager Sales & MarketingLocation: BangaloreJob PurposeTo support the Sales & Marketing function in achieving business targets through customer management, sales coordination, lead generation, order follow-ups, and marketing activities, ensuring timely communication, customer satisfaction, and business development initiatives.Key...
-
assistant manager
1 week ago
Bengaluru, Karnataka, India Hyatt Centric Hebbal Bangalore Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager Learning is responsible to ensure the smooth and efficient running of the Human Resources Department.QualificationsIdeally with a...
-
Assistant Manager
4 weeks ago
Bengaluru, Karnataka, India NATARAJ DESIGN CONSULTANCY Full timeJob DescriptionCompany DescriptionNATARAJ DESIGN CONSULTANCY specializes in industrial plant setup design consultancy services. Our expertise includes consultancy, supply, installation, erection, and commissioning of various types of plants like ETHANOL PLANT, Waste oil to BIODIESEL, CBG-CNG, NITRILE/LATEX GLOVES, WASTE PLASTIC RECYCLE, WASTE TYRE RE-CYCLE,...
-
Assistant Manager
4 days ago
Bengaluru, Karnataka, India Myewacare Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionAt Myewacare, we aim to make healthcare simple, affordable, and accessible for everyone. We have facilitated over 250+ surgeries and cared for 850+ patients, offering trusted second opinions, tailored wellness packages, and access to top doctors and specialists. With a robust network of 100+ partnered hospitals and services spanning across...