Associate - DDP Operations

Job ID: 40842

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 24 Sept 2025

Job Summary

DDP Function

To institutionalise the FPI registration, account opening and maintenance process so that is well defined for the implementation and servicing teams, as well as clients.

• Manage the Annual Audit, Group Audit, SEBI Inspections, with minimal observations. ( As Backup whenever necessary)
• To regularly monitor and maintain service standards.
• Regulatory timelines in terms of Applications and Reports to be adhered to, without any breaches.
• Device process along with colleagues and seniors to ensure Fresh Applications are processed timely.
• To instil alertness in self and team for any suspicious transactions and escalate the same.
• Ensure client communications are precise, timely and in good order. Build team members to make standard communications to the client.
• SEBI queries received to be tracked, reviewed, coordinated with Compliance, AFC , KYC and responded to SEBI in a timely manner. ( As Backup whenever necessary)
• Implement procedures related to KYC, Account opening Documentation in consultation with Compliance, ACD team after notification of any change in regulatory framework (local as well as global).
• Research on various client structures and presenting to seniors. (Thereby building team knowledge too)
• To constantly motivate team towards better performance.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• To manage the operational relationship for interface with the Implementation and servicing teams.

Key Responsibilities

• To serve as a focal point of contact with Implementation, servicing teams and regulators in Client account opening and registration related matters
• To keep servicing teams abreast in conjunction with product of changes in regulations, market procedures, operating procedures affecting client account opening or maintenance through routine communications.
• To facilitate smooth account opening and try to keep the outstanding account documentation to a minimum.
• To constantly monitor and maintain service standards.
• To participate in the local product development/sales initiative.
• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention. Ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• To institutionalize the account opening/closing process so that is well defined for both the implementation and servicing teams as well as the clients.
• To liaise with regulators on outstanding approvals.
• To ensure that the Unit is subject to minimal risks arising out of incomplete/ outstanding account documentation.
• To follow-up with the Implementation/Servicing Teams on outstanding account documentation.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit
• To facilitate review of FPI Registration related documents and revert to respective stakeholder
• On complete review of FPI documents, propose to the FPI committee for granting approval
• Update the NSDL website for granting registration
• Inform clients on granting/rejection of FPI registration
• Review of other miscellaneous applications and grant of approval
• To send to the regulator reports at required frequencies
• To liaise with NSDL on various issues

Account Opening– Related

• Work with the ACD counterparts to have more systematic and efficient process for KYC and Account opening.
• Help Create differentiators on our FPI proposition.

Automation

• System upgradation: Work with colleagues to ensure all regulatory obligations are met and reduce TAT to give a better service to customers. Give regular update to the colleagues / head.

Compliance, Risks & Controls

• Ownership of DDP DOI and Desktop Manual with regular update of the same for any changes in process or documentation requirements for India. Have strategic changes discussed well in time.
• Reinforce the bank's risk culture by attending required compliance/risk training to avoid red flags - target zero red flags for self and team.

People and culture / Training

• To ensure timely completion of all mandatory e-learnings.
• To display exemplary conduct and live by the Group's Values and Code of Conduct.
• To take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Make strategic relationships with various stake holders like ACD / OPS / Compliance / AFC / BAM / Sales colleagues, by engaging with them for completing assignments related to DDP functions.

Client Communication

• To keep abreast of changes (internal and external) affecting Clients and communicate the same to the servicing teams in conjunction with product.
• To ensure that all reports are satisfactory and sent as per determined frequencies.

Account Administration

• To institutionalize the account opening/closing process so that is well defined for both the Implementation and servicing teams as well as the clients.
• To update clients' limits in system as provided by the credit team
• To update client standing instructions in the system, at the earliest

Service Standards

• To review and constantly find ways of improving service rendered
• To provide a satisfactory response within reasonable time to queries received from servicing teams/implementation

Operational Efficiency

• To write, monitor and review Departmental Operating Instructions and ensure that all staff in the unit is fully conversant with the same.

Teamwork

• To be a good team player in Securities Services.

General

• To provide support to any adhoc projects and/or assignments in relation to the improvement of services.
• To provide support to Products as and when new circulars/regulations are introduced by the regulators which directly affect the clients of securities services.

Quality

• To participate in and contribute to Quality initiatives.
• Training
• To determine training needs of staff in unit and identify means of satisfying these needs

Competition

• To keep abreast of competitor practices and services to determine ways of achieving leadership in the market.

Sales and Product Development

• To liaise with Products/Sales as and when new circulars/regulations or products are introduced by the regulators which directly affect the clients of securities services

Anti-Money Laundering and KYC

• To ensure complete verification of identity of bank's customers as per laid down procedures.
• To suggest process changes if local conditions warrant making the processes stronger.
• To ensure that proper risk classification is done at the time of account opening.
• To report any suspicious transactions immediately as per laid down procedures.

Key stakeholders

• BAM Team
• Sales Team
• SS Ops team
• ACD team
• Clients
• GC's
• OCS team
• RM's
• Compliance
• Regulators

Our Ideal Candidate

• Analytical skills
• Training skills
• Meeting and Project Management skills
• Objective and Project
• Management skills
• Supervisory skills
• Conflict resolution skills
• Ability to handle unstructured situations
• Communication skills
• Ability to deal with auditors
• Ability to deal with vendors
• Ability to deal with regulators
• Customer focus and ability to deal with internal and external Clients
• Communication skills
• Counselling skills
• Presentation skills
• Report/Procedure writing skills
• Document maintenance and control skills
• Documentation review skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.