Director, Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Software Engineering
Overview:
The Mastercard Franchise and Legal Solutions (FLS) program is a suite of services that maintains and enhances the foundation of the franchise by understanding evolving business needs. It provides customer focus lifecycle management, and the discipline for scaled growth for partners while ensuring ease of business with Mastercard and business optimization through world-class training, analytics, and risk management. The program resolves customer disputes and security-related events, through data-driven insights and investigative intelligence, promoting balance, integrity, and security across Mastercard's multi-rail ecosystem.

We are currently seeking a passionate, collaborative, and experienced software engineer to join the Team. Are you a collaborator capable of communicating effectively with Business and IT stakeholders across all organizational levels? Are you an innovator who embraces, adopts, and studies the latest technology to solve challenging business problems? Are you a leader who inspires the team to think "out of the box" and effectively communicates across all levels of the organization? If this describes you, Mastercard wants to talk to you about joining our team.

Role
We live by the 'Mastercard Way' cultural values every day – Create Value by thinking big and bold, Grow together by enabling an open culture and supporting different perspectives and moving fast by experimenting and pivoting but owning the outcomes always
As a Director, Software Engineering at Mastercard, you will be expected to perform the following general duties:

• Own the technology outcomes for your domain.

• Responsible for all the technical and operational metrics and accountable to ensure that the services are delivering the intended business and technology benefits

• Own the lifecycle and ensure that solutions align to industry architecture and engineering principles

• Own the experience of your domain – to your teams, to your stakeholders and partners and to your customers

• Lead the architecture and design – across application, data and infrastructure dimensions

• Define and help implement the NFRs to meet the operational parameters of the platform
Define and implement systems and processes to ensure fast and error-free release of features and capabilities

• Work with business/product owners to develop and deliver on new services to introduce new products and bundles

• Work on complex enterprise-wide initiatives spanning multiple services/programs and drives resolution

• Ensure objectives and development plans are established at the start of the year and reviewed continuously throughout the year

• Recruit and hire the right talent, always bringing in someone better than at least half the individuals in the role

• Continuously engage and improve teams' performance by conducting recurring 1-1 meetings, knowing your people, managing career development, and understanding who is at risk

• Provide and facilitate timely feedback, coaching in the moment, and mentoring for staff at all levels

• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement

About You

• Polygot with expertise in Java technology stacks.

• Experience in design and development of enterprise-grade scalable and resilient software solutions

• Experience in different architecture patterns – REST architectures, Event-driven architectures, and a deep understanding of microservices and domain-driven principles

• Expertise in Agile and DevOps – with a proven track record in delivering solutions using these principles

• Experience in Cloud-based solutions with a strong understanding of cloud infrastructure and service considerations and experience is building cloud-native solutions

• Experience is evolving and migrating legacy solutions to Cloud is a key plus

• Experience mentoring and developing resources in a high-performance culture

• Strong written and verbal communication skills

• Has skills to succinctly articulate architecture patterns of complex systems, with business and technical implications, to executive and customer stakeholders

• Has experience in leading and coaching teams to perform software planning and estimation for large-scale complex programs using metrics-driven constructs

• Experience in deploying applications using CI/CD pipelines, docker containers & Kubernetes to Cloud platforms.

• Knowledge of Pivotal Cloud Foundry or any other cloud platform AWS or Azure or GCP is preferred.

• Has experience designing and implementing solutions focusing on non-functional concerns – Performance, Scalability, Availability, Extensibility, Supportability, Usability

• Operate with urgency, fairness, and decency to address challenges and solve for new opportunities.

• Capable of working under pressure – navigating complex initiatives, competing priorities, and customer requirements.

• Strong communicator to maintain internal and external alignment.

• Familiar with cutting-edge industry trends and a thorough understanding of development methodologies and standards.

• Ability to adapt to a fast-changing environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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