Client Service Manager

2 weeks ago

Bengaluru Greater Noida Gurugram, India Resolute Talent Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the client: Award winning and leading Experiential Marketing / event management / integrated marketing firm, specializing in end-to-end experiential and event solutions, from corporate activation and exhibitions to live concerts.

Job Description:

We are seeking a proactive and client-oriented Client Servicing Manager with stellar experience in events, experiential marketing or retail activation. This role is ideal for someone who thrives in a fast-paced environment and possesses a strong background in client relationship management, event execution, and strategic planning.

As a Client Servicing Manager, you will play a critical role in managing end-to-end client engagement from understanding client briefs to ideation, planning, execution, and post-event deliverables. You will be the primary point of contact for key clients, ensuring that every activation, conference, or corporate event is delivered flawlessly and with impact.

Responsibilities

  • Act as the lead point of contact for assigned clients and ensure long-term, successful relationships.
  • Understand client requirements thoroughly and translate briefs into unique, creative and strategic solutions in Experiential Marketing / Brand Activation / Events / Seminars / Conference / Retail Activation.
  • Collaborate closely with internal teams including creative, production, operations, and logistics to ensure timely and quality execution.
  • Handle end-to-end event execution: venue coordination, budgeting, vendor negotiation, production planning, and on-ground supervision.
  • Present event proposals, pitch ideas, and lead client meetings and presentations.
  • Monitor project timelines, budgets, and deliverables to ensure alignment with client expectations.
  • Troubleshoot on-ground issues and ensure seamless experiences during event execution.
  • Continuously explore opportunities to up-sell and cross-sell event services to existing clients.
  • Conduct post-event analysis and ensure feedback is gathered for continuous improvement.

Minimum qualifications

  • Bachelor's degree in Business, Marketing, Event Management, or related field.
  • 5-10 years of experience in client servicing/account management in events, experiential marketing, or brand activations.

Preferred qualifications

  • Demonstrated success in managing multiple large-scale events / IP Events and high-profile clients.
  • Strong understanding of experiential marketing trends, formats, and audience engagement strategies.
  • Hands-on experience in budgeting, vendor management, and event logistics.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Ability to multitask, work under pressure, and adapt to changing priorities.
  • A self-starter with high ownership, accountability, and attention to detail.

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