Technical Product Analyst

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Company Description:

McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this revolution is McDonald's Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Enterprise Performance Management (EPM) solution, Financial Consolidation and Close (FCCS) product area, where our vision is to "Always be a... people led, product centric, forward-thinking & trusted technology partner".

The Senior Technical Analyst supports the Technical Product Management leadership in technical / IT related delivery topics (e.g., trade-offs in implementation approaches, tech stack selection) and provides technical guidance for developers / squad members. Manages the output (quality and efficiency) of internal/external squads to ensure they are delivering to the standards required by McD. Participate in roadmap and backlog preparation. Builds and maintains technical process flows and solution architecture diagrams on Product level. Leads acceptance criteria creation and validation of development work. Supports hiring and development of engineers. Will also act as a technical developer to assist the development team. This position reports to the Technical Product Manager.

Responsibilities & Accountabilities:

Product roadmap and backlog preparation:

• In partnership with the TPM, participate in roadmap and backlog prioritization, providing technical perspectives towards translating Epic into user stories for the Develop team to work on, as well as backlog refinement processes.
• Analyze existing business processes, workflows, and systems to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Build and update documents required as part of the product development lifecycle, in close coordination with product, technical and business teams (business & functional requirements for feature development, functional test scripts, and process documents).
• Create detailed requirements documents, user stories, use cases, and acceptance criteria to guide the development and implementation of technology solutions. Ensure that requirements are clear, comprehensive, and aligned with business goals.

Agile ceremonies:

• Attend all product team ceremonies and act as leader of the Software Development Engineers

Technical solutioning and feature development / releases:

• Works with boundary and integration systems to troubleshoot and mitigate any source / destination issues and requirements.
• Work and support with Business Users and Product Teams on Incident Management/Request Management / Problem Management / Change Management and Knowledge Management.
• Analyze Patches and plan patch deployment activities.
• Review and prioritize defects impacting customers.
• Serve as a point-person for product questions and be able to dig deep into problems to help find a solution.
• Working on market requirements, designing solutions, assessing technical issues and working on resolutions with Team.
• Collaborate with other technology teams including internal teams, service providers and vendors. Ensure application service levels are maintained as per agreed standards.
• Accountable for the deployment of new features including QA, push to production and defect remediation. Ensure code development is in line with the architectural, quality and security standards and best practices.
• Maintain documentation standards for all software and lead acceptance criteria validation of development work.
• Ensure product delivery is done to a high standard with high performance across latency and scalability, extensibility, and security.

Qualifications:

Basic Qualifications:

• Bachelor's degree in computer science or engineering.
• 5+ years of EPM/FCCS technical analyst experience.
• Knowledge of Agile software development process including application of Agile techniques and delivery practices and promoting adoption of Agile methodologies to secure outcome-driven mindset in product teams.
• Experience working collaboratively with business partners to drive outcomes and solve complex technical challenges
• Excellent interpersonal, written, and verbal communication skills with the ability to understand business requirements and translate them into technical roadmaps.
• Ability to grasp technical concepts quickly, solid ability to translate technical verbiage into easily understandable language.
• Solid grasp of the software development lifecycle and Agile development practices
• Ability to contribute as a hands -on technologist when the need arises (e.g. writing and debugging scripts, setting up GitHub repos, troubleshooting issues with servers and prototypes).
• Experience applying data to make informed business decisions, and facilitate continuous improvement
• Positive thinking skills that include creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong
• Experienced testing background with a high attention to detail is desirable.

Preferred Qualifications:

• Experience in Implementation of EPM cloud with strong Application Development process, experience on FCCS and good knowledge on consolidation process.
• Desired functional knowledge (Understand of Income statement, Balance Sheet, different methods of consolidation and their calculations and disclosure in financial statements) is required
• Sound functional knowledge Finance / accounting / General Ledger / Sub Ledgers
• Sound Knowledge on Financial Reports and SmartView Reports
• Additional experience with Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS)/ Enterprise Data Management (EDM) cloud service is a plus.
• Hands-on knowledge of scripting (Batch / Python / PowerShell)
• Oracle Technical certifications preferred.
• Strong technical debugging skills
• Proficiency in SQL, data integration tools, and scripting languages.
• Experience in Creating and maintaining detailed requirements, technical documentation, including architecture diagrams, configuration guides, and user manuals.
• Strong analytical skills and the ability to solve complex Business challenges related to lease and financial integration.
• Excellent communication and stakeholder management skills, with the ability to engage both business and IT teams.
• Experience working in product-centric organizations and/or product owner certification.
• Experience with JIRA and Confluence tools.
• Experience in implementing and managing IT General Controls (ITGC) to ensure SOX compliance.
• Experience in DevOps, Security and Systems Performance desirable.
• Foundational expertise in security: security standards, SSO, SAML, OAUTH, etc.
• Understanding of Cloud architecture and Oracle cloud security.
• Experience with cybersecurity experts to ensure that systems are resilient against cyber threats and comply with relevant regulations and standards is desirable.
• Experience with Workiva is a plus.