Senior Analyst
2 days ago
Role & responsibilities
This role is responsible for program, QA and launch quantitative online surveys across global market-research projects using platforms such as Qualtrics and IOM. You will translate questionnaires into accurate, device-friendly survey builds, implement complex logic/quotas, troubleshoot integrations (panels, APIs), and support data exports and delivery to analysts.
Key Responsibilities:
- Program online and mobile surveys from detailed questionnaires and specifications; manage multiple languages and translations
- Implement complex skip logic, branching, piping, randomized blocks, quotas and soft/hard quota management
- Build and test sample/frame integrations, redirects, and panel/API calls (including URL parameters, tokens, tracking)
- Run thorough QA: device and browser testing, edge-case scenarios, data validation, and post-launch fixes
- Produce clear change logs, documentation and handoffs for project managers and data processing teams
- Support scripting/customization using JavaScript/HTML/CSS/XML within survey platforms for bespoke question types, timers, and client-requested behavior
- Optimize survey performance and UX (load times, mobile layout, progress flows); advise on questionnaire feasibility and survey design best practices
Preferred candidate profile
- Bachelor's degree Computer Science, Information Technology, or Software Engineering
- Covers programming, scripting, logic, and database concepts that are useful for survey programming
- 3-7 years' relevant experience in programming surveys in a market-research environment (agency or client side)
- Strong hands-on experience with Qualtrics; familiarity with IOM or similar MR platforms
- Strong scripting skills: JavaScript for in-survey custom logic; comfortable with HTML/CSS and working with XML/CSV exports.
- Solid understanding of quotas, weighting, routing, randomization, and offline data handling
- Proven QA discipline: test plans, bug tracking, regression testing, cross-browser/device testing
- Good communication able to interpret questionnaire specs, liaise with PMs, translators and analysts, and document builds clearly
- Attention to detail and ability to work to tight deadlines across multiple concurrent projects
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