Senior Consultant

2 weeks ago

Pune, Maharashtra, India WNS Global Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Band C2 - Sr. Consultant Job Description- Identify process improvement opportunities- Responsible to deliver benefit as per contractual productivity agreement with the client- Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)- Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.- Team/people management, talent development- Excel in developing strong stakeholder dialogue, across all levels (both WNS and client) Qualifications- Minimum academic qualification: College Graduates (8-12 Years) basis our specific role requirementSkills- System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)- Language proficiency (English) - Good/ Excellent- Should possess good analytical skills, communication, and negotiation skills.- Excellent knowledge of Excel, Word, Power point & Minitab.- Should have hands on exposure to the Generative AI and Agentic technologies and how it is applied to digitally reimagine and transform business processes for productivity and CX benefits- Project management and design thinking practitioner- P&C Insurance experience will be desirable- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices - Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable- Flexible and capable of domestic and international travelExperience-8 to 12 years of overall work experience; At least 3 yrs in Insurance domain is preferable.- Should have exposure or knowledge of digital technologies in Process transformation i.e. Process Mining, RPA, Analytics, ML and AI and Gen AI, Agentic AI

Qualifications

Graduate and above

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