Data Processing

About Transfer Agency

The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. As a service provider, our Transfer Agency function ensures operational efficiency and a seamless experience for our clients across global regions.

Job Description for Registration process – AVP Role

We are seeking a highly motivated and experienced professional to manage the Registration team within the Transfer Agency (TA) function. As Assistant Vice President of the Transfer Agency Registration North America Team, you will be responsible for overseeing investor onboarding and registration activities for clients across U.S. market. You will manage a team of registration specialists, ensure compliance with regulatory requirements (AML/KYC, FATCA, CRS), and act as a key point of contact for internal and external stakeholders. This is a critical leadership role requiring deep regulatory knowledge, operational oversight, and strong stakeholder management.

Key Responsibilities: 

• Manage the day-to-day operations of the North America registration team, ensuring accurate and timely processing of investor onboarding, maintenance, and due diligence tasks.

• Oversee and enhance AML/KYC procedures to meet both internal standards and North American regulatory requirements.

• Ensure proper documentation and classification of investors for FATCA and CRS reporting.

• Develop, maintain and enhance policies and procedures related to TA compliance for North America funds and investors.

• Identify gap in the process and enhance controls to mitigate risk. Develop risk free culture.

• Understanding of reading various reports like Error trend, volume trend, attrition trend and coming up with corrective action plan.

• Foster a culture of ownership, learning, and continuous feedback and develop training plans for team members growth.

• Maintain a strong control environment with effective procedures, checklists, and exception handling.

• Monitor and report key performance indicators (KPIs) and risk metrics.

• Participate in audits, regulatory reviews, and due diligence requests.

• Implement process improvements to enhance operational efficiency and reduce risk.

• Building and maintaining client relationships through regular meetings, forums, ensuring effective communication and client satisfaction

• Prepare monthly Management Information reporting as well as the KPIs.

• Ensure strict adherence to internal rules, policies and procedures.

• Support cross-training and succession planning

• Co-ordinate with functional teams and identify capacity for optimum utilization of resources.

• Identify manual processes and coordinate with technology team for automation initiative.

• Provide guidance, support and development opportunities to the members of your team

• Excellent analytical skills and ability to analyze on the spot.

• Meeting customer needs and ensuring customer satisfaction

• Developing new ideas and approaches to improve processes and outcomes

• Making informed decisions based on data and analysis, taking into account potential risks and benefits

Required Qualifications & Experience: 

• Graduate/Postgraduate in Commerce, Finance, or related field

• Minimum 12–15 years of experience in Transfer Agency or Financial Operations

• Proven experience in leading operations and managing client relationships

• Strong understanding of mutual fund/alternative fund structures, compliance, and market practices

• Result-oriented with an ownership and accountability mindset

• Commercial acumen - Understanding of cost/budgets, lead/drive the same

• Drive pay for performance and culture of performance differentiation

• Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations

• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally

• Embed risk excellence culture across the teams

• Encourage and drive a culture of change and ideation

• Proficient in MS Office; exposure to TA systems and workflow tools is a plus

• Strong knowledge of AML/KYC regulations and investor due diligence processes

• Familiarity with TA systems (Lexis, Nexis, World Check, PRIME)

• Proven ability to manage teams and deliver results under tight deadlines

• Knowledge of SQL tool would be an added advantage

Other Role Requirements:

• Shift Flexibility: Willingness to work in night shifts including late hours basis task requirement

• This role may require relocation or travel to other operational hubs within India depending on business requirements.

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

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We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

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