Customer Service Executive

6 days ago

Najafgarh, Delhi, India Travelounce Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Overview

Travelounce specializes in creating tailor-made travel packages, offering customers customized experiences that align with their travel visions. With a team of employees, Travelounce is headquartered in Delhi and operates within the travel arrangements industry. Our focus is on delivering exceptional customer satisfaction in the ever-evolving travel sector.

Job Overview

We are seeking a Customer Service Executive for our US Travel division. The role is based in South Delhi, Noida, or Faridabad and is a full-time position. The ideal candidate will engage with customers to provide exceptional travel and customer services, responding to their queries effectively while promoting our travel packages.

Qualifications and Skills

  • Excellent verbal and written communication skills to interact effectively with clients and understand their travel needs.
  • Strong customer service experience to provide superior service and address customer inquiries and complaints efficiently.
  • Proven travel sales experience to successfully promote and sell travel packages and associated services.
  • Familiarity with airline operations and bookings to manage flight itineraries and resolve any travel-related issues. (Mandatory skill)
  • Expertise in ppc (pay-per-click) advertising strategies to enhance our marketing efforts and attract potential clients.
  • Experience with the US process and interacting with the US clients to cater specifically to this segment's needs. (Mandatory skill)
  • Capable of handling US Travel inquiries, providing customized solutions and ensuring customer satisfaction. (Mandatory skill)
  • Keen attention to detail to ensure all travel bookings and documentation are accurate and complete.

Roles and Responsibilities

  • Provide exemplary customer service through direct communication and follow-ups with clients.
  • Understand and cater to customers' travel needs with the best possible solutions and travel packages.
  • Manage and resolve customer complaints and issues in a professional and timely manner.
  • Coordinate with airlines and other travel service providers to manage bookings and travel arrangements.
  • Work collaboratively with the marketing team to improve product promotions and sales pitches.
  • Assist in processing travel documentation, including visas and insurance, to ensure seamless travel experiences.
  • Handle multiple projects and prioritize effectively to meet deadlines while maintaining high-quality service standards.
  • Keep abreast with the latest travel trends and industry developments to enhance service delivery.

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