AR(collections/cash app)- Manager

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 
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Inviting applications for the role of [Manager], [Accounts Receivable]
Ready to shape the future of work at Sally Beauty Holdings?
The Accounts Receivable team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (Accounts Receivable, Credit management, Collections and Cash Applications) for our clients. We protect and lead all aspects of corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed. 
Quality Assurance Manager will lead QA initiatives for the Accounts Receivable (AR) process supporting SBH. This role ensures accuracy, compliance, and efficiency across AR operations, including Credit Management, Collections, Cash Applications, and Reporting. The ideal candidate will have strong analytical skills, a deep understanding of AR workflows, and experience in managing QA frameworks within finance or shared services environments.
Position Requirements

•    Internal-Facing Role\: No direct interaction with clients

•    Read-Only Access\: Required for all Accounts Receivable processes—Collections, Cash Application, and Credit Management—to prevent any Segregation of Duties (SOD) conflicts

•    Standard Shift Hours\: Must align with Indian Standard Time (IST); US shift timings are not applicable
Fixed-Term Assignment\: Temporary role with a duration of 6 months 
Responsibilities

•    Develop and implement QA frameworks and SOPs for AR including Credit Management, Collections, Cash Applications, and Reporting 

•    Monitor AR transactions for accuracy, timeliness, and compliance with client-specific and regulatory standards.

•    Conduct regular audits and root cause analysis to identify process gaps and recommend corrective actions.

•    Collaborate with AR, Credit, Treasury, and IT teams to streamline workflows and improve data integrity.

•    Train and mentor AR team members on QA best practices and compliance protocols.

•    Manage documentation and ensure alignment with SOX, and internal audit requirements.

•    Liaise with client stakeholders to ensure expectations are met and continuous improvement is achieved.

Qualifications we seek in you
Minimum Qualifications

•    Bachelor's / Master's degree with a major in Finance and Accounting.

•    Experience in AR, finance operations, and QA management.

•    Experience with ERP systems (e.g., SAP, Oracle, NetSuite) and QA tools.

•    Ability to work independently and manage cross-functional teams

Preferred Qualifications/ Skills

•    Experience working with US-based clients or in a BPO/shared services environment. 

•    Lean Six Sigma or other process improvement certifications 

•    Proficiency in Excel, Power BI, or other data visualization tools.

Why join Genpact? 

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.