Manager - Sanctions, Screening & Financial crime

2 days ago

Mumbai Pune, India Gallagher Service Center (GSC) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Manager: Sanctions and Financial Crime Screening (Mumbai/Pune)

Job Purpose:

To lead and manage the delivery of sanctions and financial crime screening services, ensuring operational excellence, regulatory compliance, and risk mitigation across all screening activities.

The role is pivotal in safeguarding the organisation against financial crime threats by maintaining robust controls, optimizing service performance, and fostering collaboration across compliance, operations, and onshore teams.

Job Summary:

We are seeking a highly motivated and experienced Service Delivery Manager/Senior Service Delivery Manager to oversee the end-to-end delivery of sanctions and financial crime screening services. This role is critical in ensuring that Gallagher maintains effective controls to detect and prevent financial crime, including money laundering, terrorist financing, and sanctions breaches.

The Role:

  • Lead, manage and mentor a team to ensure that they adhere to the regulatory and internal policy standards.
  • Ensure that all screening activities comply with global and local regulations related AML/CTF and sanctions.
  • Track SLAs and KPIs to ensure quality and efficiency. This includes analysing metrics on alert volumes, false positives and alert adjudication timelines.
  • Manage relationships with the onshore counterparts to ensure consistent and high-quality service delivery.
  • Act as the primary point of contact for complex or high priority alerts and issues, making judgements and escalating true matches to compliance.
  • Support internal audits, regulatory inspections, and compliance reviews by providing necessary documentation and operational insights.
  • Analyse root causes of process gaps and ensure scalable, risk-aligned solutions are implemented.
  • Perform sample quality reviews of data uploaded to screening tool.
  • Evaluate any new/revised rules, regulations, policies or procedures, judge their applicability to internal processes and the relevant areas; guide the team as a result ensuring all appropriate processes and procedures are revised to comply.
  • Regular capacity review (using FTE calculation) of the team, to ensure equal work distribution and track performance.
  • Manage resources efficiently through peaks and troughs in the business cycle. Proactively develop resource plans and plans for contingencies.
  • Develop and present metrics and reports to the leadership and other stakeholders.

Your Skills, Qualifications and Experience:

  • Bachelor's degree in legal, finance, accounting, business administration, or related field.
  • 12+ years of leadership experience in Sanctions and Financial Crime Compliance screening.
  • Strong understanding of AML, CTF, and sanctions regulations, including OFAC, UN, EU, and UK framework.
  • Familiarity with workflow management tools and global screening platforms.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Any global certification in sanction / fin. Crime compliance like ACAMS, ACFCS and/or from ICA, is desirable

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