Senior ServiceNow Developer

2 weeks ago

Hyderabad, Telangana, India CGS (Computer Generated Solutions) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are looking for a Senior ServiceNow Developer to work onsite at our Hyderabad Office location.
All interviews will be in-person at that location.

Key Responsibilities:

  • Design, develop, configure, and customize ServiceNow applications and workflows, with a focus on Enterprise Domain Separation and related modules (e.g., ITSM, CSM, ITBM, CMDB, Data Integration, HR).
  • Lead or support workflow automation (e.g., onboarding/offboarding) using ServiceNow Flow Designer and JavaScript.
  • Build and maintain integrations between ServiceNow and external systems (e.g., CMDB, Okta, Kaseya, Azure, Qualys, SGC) using REST/SOAP APIs.
  • Create and enhance dashboards, widgets, and reports to support operational and compliance needs.
  • Provide hands-on application support for internal ServiceNow users (agents, supervisors, managers) and external consulting clients.
  • Participate in new ServiceNow implementations, including requirements gathering, configuration, customization, testing, deployment, and end-user support.
  • Collaborate with cross-functional stakeholders to recommend best practices and improve workflows in alignment with IT and Help Desk regulations.
  • Troubleshoot, debug, and resolve technical issues to ensure optimal application performance.

Required Qualifications:

  • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) Required.
  • Minimum 6-7 years hands-on ServiceNow development experience and 10+ years in IT, including configuration, customization, and integrations.
  • Strong ServiceNow development background with proven experience in scripting (Domain Separation, JavaScript, Glide API) and ServiceNow platform architecture.
  • Proficiency in creating and modifying workflows, UI elements, and reports/dashboards.
  • Experience with API integrations (REST/SOAP) and authentication methods (SSO, Okta).
  • Understanding of service request workflows, and compliance reporting in IT and Help Desk context.

Preferred Qualifications:

  • Experience with additional ServiceNow modules (Health scan and Instance scan, CSDM, ITOM, ITAM).
  • Familiarity with Performance Analytics, ATF, or automated testing tools.
  • Exposure to AWS, Azure DevOps, or similar cloud/DevOps tools.
  • ServiceNow Certification preferred:
  • CIS - IT Service Management
  • CIS - Customer Service Management
  • CIS - Human Resources Service
  • ServiceNow Micro-Certification preferred:
  • Agile and Test Management Implementation
  • Application Developer Process Creator
  • Performance Analytics
  • Service Portal
  • Flow Designer
  • Integration Hub Fundamentals
  • Automated Test Framework
  • Configure the CMDB

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